Job Description

Why join us?

Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, "the Matterhorn of the Canadian Rockies".



What's in it for you?

A ridiculously cool life experience A plethora of lively staff events all season long A chance to enjoy the alpine vistas

What can you expect?

The Assistant Housekeeping Supervisor coordinates housekeeping functions at the Hotel and at times, in other Resort areas. This role ensures standards of quality assurance are met consistently. The Assistant Supervisor reports to the Supervisor and along to the Hotel Manager and Assistant Manager, and liaises frequently with all Hotel, Maintenance, and Operations teams, occasionally working with contractors and external service providers.



This job might be right for you if you think you would really enjoy:

Performing all duties and responsibilities of a Housekeeping attendant, room checker, and houseperson, and alongside the Supervisor overseeing the work and actions of the Housekeeping team, maintaining high standards.



Assisting with training the Housekeeping team on standard operating procedures. Refining and adhering to standard housekeeping procedures, ensuring guests have a consistent and great first and last impression.



Developing and maintaining positive, respectful working relationships with team, and other departments.



Setting expectations early on, and maintaining the highest standards of cleanliness, service, and health and safety.



Administrative and Reporting Responsibilities

Timely completion of documentation, e.g. training, inspections, quality assurance audits, budgets, checklists. Coordinating work of external contractors, when required. Conducting regular inventory, ensuring supplies are well-stocked. Properly assigning work to meet business needs. Assisting the Supervisor with support, coaching, feedback and corrective action, where necessary. Engaging with recognition and incentive programs, and effective department communications. Adhering to and ensuring staff follow company standards, e.g. Employee Handbook, Grooming Policy. Timely and accurate reporting of incidents, deficiencies, and unusual conditions to appropriate personnel.

Other duties may be requested and assigned from time to time.

And you have:

This role requires a candidate understand the importance of the Housekeeping team and function and how it relates back to the overall success of the Ski Resort and Sunshine Mountain Lodge. A combination of training and equivalent experience (Housekeeping, Laundry) will be considered. Previous similar work experience is required, and experience in a leadership role (2+ years), is preferred. Able to use Microsoft Office products, inventory ordering, stock control, and online employee systems. Effectively communicate in English, both written and verbally, and in a confidential capacity. Maintain professional conduct when acting as a company representative and leader, on and off duty. Willing and able to perform all duties and department tasks, and able to see areas of improvement. Proven ability to lead a team, self-motivated, possessing good time management skills. Positive, mature, and friendly attitude, along with being neat, alert, punctual, and dependable. Prepared to work flexible schedule, e.g. weekends, holidays, nights, extended hours. Calm under pressure and patient, able to adapt and work well in a fast-paced environment.

Additional Considerations:

Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. This position requires the ability to stand for long periods of time, occasional heavy lifting, constant trunk rotation/bending, kneeling, squatting, and lifting objects with other team members' assistance. This position deals with confidential, personal information. Discretion and adherence to best privacy practices are required at all times. Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.



Can't wait to get started? Great, because we can't wait to hear from you! Click the "Apply Now" button below to get started!



Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.