Job Description

Reporting To: Executive HousekeeperThe Ramada by Wyndham Edmonton South is looking for a Housekeeper. The successful candidate will be responsible for the ensuring the Hotel guestrooms are cleaned and maintained in a timely and thorough manner to maximise the highest degree of guest satisfaction. They move quickly and organise their tasks according to business volumes to ensure that the guestrooms or areas assigned always looks its best. They will provide assistance to the Housekeeping Supervisor, and complete all tasks assigned by either the Manager or Supervisor. The successful candidate will be passionate about serving others and working as a team with associates from all departments and be able to deal with a wide variety of people and situations.Duties

• Follows all established and future Housekeeping Standard Operating Procedures.
• Ensures guest satisfaction by cleaning and servicing the assigned guest rooms or areas according to established standards and Standard Operating Procedures including making beds, dusting, vacuuming, cleaning and sanitising bathrooms, removing trash etc. Includes cleaning of room refrigerator, microwave, coffee maker, etc.
• Monitors and control supplies and amenities and minimises waste within all areas of the Hotel.
• Reports, turns in, and/or logs all lost and found items according to established procedures.
• Reports all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the Supervisor.
• Maximizes job efficiency and ensures a neat and orderly appearance by maintaining and stocking carts and Housekeeping storages.
• Maintains, vacuums and cleans guest floor hallways and other Hotel areas.
• Cleans and maintains vacuum cleaner and other tools on a regular basis.
• Assists in the removal of trash, recyclables and dirty linens as directed throughout the Hotel.
• Clean approximately 1 guest room in a timely manner set by the Executive Housekeeper.
• Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Security, Fire Safety, and Guest Interactions.
• Provides exceptional guest service at all times.
• Assists the restaurant with tray pick-up.
• Assists guest requests assigned by Guest Services including but not limited to providing extra room supplies, bringing a cot or crib to a room, providing other amenities.
• Assists Maintenance with guest requests such as plunging a toilet or thermostat usage.
• Perform other job related duties assigned by the Supervisor.

QualificationsThe right candidate will possess excellent communication skills, strong organisation skills, self-motivation, exceptional customer service and a willingness to work with a positive team player attitude. Previous hotel related experience is an asset. Must be able to carry at least 25 lbs. The right candidate will be able to work every scheduled weekend and holiday shifts.Job Types: Permanent, Full-timeSalary: $15.00-$16.00 per hourFlexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every Weekend
• Overtime

Experience:

• housekeeper: 1 year (preferred)