Job Description

Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Experience in the hospitality industry is preferred.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor Manage check-in and check-out processes efficiently Answer phone calls using multi-line phone systems, addressing inquiries and providing information about hotel services Handle guest requests and complaints promptly and professionally Maintain accurate records of guest information and reservations Assist with billing inquiries and payment processing Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Provide information about local attractions, dining options, and hotel amenities Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests

Qualifications

Previous experience in a hotel or hospitality setting is preferred Strong customer service skills with a focus on guest satisfaction Proficiency in phone etiquette and communication skills Ability to work well under pressure while maintaining attention to detail Multilingual or bilingual abilities are highly desirable Familiarity with front desk operations and guest services is a plus Experience with multi-line phone systems is advantageous A positive attitude, team-oriented mindset, and willingness to learn
Join our dedicated team in providing outstanding hospitality experiences for our guests!

Job Types: Full-time, Permanent

Pay: $15.00-$17.00 per hour

Benefits:

Employee assistance program On-site parking Paid time off
Work Location: In person