Job Description

Duree de l'emploi: Permanent Langue de travail: Bilingue Heures de travail: 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Work setting

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Hotel, motel, resort Management

Tasks

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Resolve complaints and claims Process group arrivals and departures Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Provide customer service Perform front desk duties Manage difficult situations with customers Establish and co-ordinate administrative policies and procedures Greet customers Monitor insurance claims and respond to clients' enquiries

Computer and technology knowledge

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Reservation software

Area of work experience

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Enforcement

Area of specialization

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Hotel and catering industry

Work conditions and physical capabilities

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Attention to detail

Personal suitability

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Client focus Judgement Organized Accurate Analytical Versatility

Screening questions

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Are you currently legally able to work in Canada?

Experience

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2 years to less than 3 years

Health benefits

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Health care plan

Financial benefits

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Registered Retirement Savings Plan (RRSP)

Other benefits

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Free parking available Other benefits Paid time off (volunteering or personal days) Subsidised public transportation Wellness program

Support for newcomers and refugees

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Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)

Support for youths

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Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

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Offers mentorship, coaching and/or networking opportunities for Veterans Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people

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Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

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Applies hiring policies that discourage age discrimination

Supports for visible minorities

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* Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)