Job Description

Hotel Manager - Hilton Toronto

Lead with Excellence in the Heart of Toronto

Step into a dynamic leadership role at one of Hilton's flagship Canadian properties. The is a cornerstone of hospitality in the city's vibrant downtown core--just steps from the CN Tower, Union Station, and the Eaton Centre. With over 600 rooms, celebrated dining at Frenchy Bar et Brasserie and both indoor and outdoor pools, this hotel blends elevated guest experiences with high-volume city energy. We're seeking a strong operational leader to help drive service excellence, team culture, and business performance at this iconic urban property.

What will I be doing?

As a member of the Executive Team, the

Hotel Manager

will oversee the daily operation of the hotel, providing leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high level employee engagement and community involvement.


Specifically, you will be responsible for performing the following tasks to the highest standards:


Work in conjunction with the Area General Manager to actively manage all property issues. Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates. Development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction. Comply and exceed hotel and company Service Standards Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Encourage communication and collaboration across and between departments Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team Maintain and grow relationships with other area hotels and community leaders Promote positivity and passion for hospitality through the hotel

What will I be doing?

As a member of the Executive Team, the Hotel Manager will oversee the daily operation of the hotel, providing leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high level employee engagement and community involvement.


Specifically, you will be responsible for performing the following tasks to the highest standards:


Work in conjunction with the Area General Manager to actively manage all property issues. Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates. Development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction. Comply and exceed hotel and company Service Standards Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company Encourage communication and collaboration across and between departments Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction Hold regular briefings and communication meetings with the HOD team Maintain and grow relationships with other area hotels and community leaders Promote positivity and passion for hospitality through the hotel

What are we looking for?

Basic Qualifications:


3+ years of Hotel Manager, AGM or Executive Committee role or equivalent experience at a big box property or boutique hotel with luxury/elevated service standards Experience managing a property with revenue of $30M or greater Experience managing a Four Diamond Plus property Strong Union partnership experience
Preferred Qualifications:


Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results


Renovation background preferred F&B experience preferred Acute attention to detail and a high level of commitment to delivering high quality standards Hilton brand experience
A Hotel Manager serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:


A degree or diploma in Hotel Management or equivalent Minimum 3-5 years previous experience in hotel management Strong commercial acumen, preferably with experience in Rooms Management and/or Food and Beverage Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets Accountable and resilient Excellent communication skills Flexible schedule Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Knowledge of the hotel property management systems Previous experience in the same or similar role
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:


Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!


ACCESSIBILITY


Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel's Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.