Job Description

Job Title: General Manager - Limited Service Hotel

Reports To: Regional Manager / Owner

Job Type: Full-time

Job Summary:

The General Manager (GM) of a limited-service hotel is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest service, maximizing profitability, and maintaining brand standards. The GM leads a small team, manages daily operations, and ensures the hotel meets financial and customer satisfaction goals.

Key Responsibilities:

1. Operations Management:

- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and breakfast.

- Ensure compliance with brand standards, safety regulations, and local laws.

- Manage inventory, supplies, and equipment maintenance.

- Handle guest complaints and resolve issues promptly.

2. Financial Management:

- Develop and manage budgets, forecasts, and financial reports.

- Maximize revenue through effective pricing, occupancy management, and cost control.

- Monitor key performance indicators (KPIs) such as RevPAR, ADR, and occupancy rates.

- Process payroll, approve expenses, and manage vendor contracts.

3. Guest Service & Satisfaction:

- Maintain high standards of guest service and ensure a positive guest experience.

- Monitor online LTR reviews (TripAdvisor, Google, OTA platforms) and respond appropriately.

- Implement service improvements based on guest feedback.

4. Sales & Marketing:

- Drive direct bookings through local sales efforts and promotions.

- Build relationships with corporate clients, travel agencies, and event planners.

- Assist in digital marketing efforts (social media, email campaigns, website updates).

5. Staff Management:

- Recruit, train, and supervise hotel staff (front desk, housekeeping, maintenance).

- Schedule shifts, manage performance, and foster a positive work environment.

- Conduct regular staff meetings and training sessions.

6. Administrative Duties:

- Prepare and submit operational reports to ownership/corporate office.

- Ensure accurate record-keeping for accounting, HR, and compliance.

- Manage property management system (PMS) and other hotel software.

Qualifications & Skills:

- Education: High school diploma required; degree in Hospitality Management or related field preferred.

- Experience: 3+ years in hotel management (limited-service or similar environment).

- Skills:

- Strong leadership and team management.

- Financial acumen (budgeting, P&L analysis).

- Excellent customer service and problem-solving.

- Proficiency in hotel PMS (e.g., Opera, Cloudbeds) and Microsoft Office.

- Other: Flexibility to work weekends, holidays, and respond to emergencies.

Work Environment:

- Fast-paced, guest-focused setting.

- May require standing for long periods and handling occasional heavy lifting.

Compensation & Benefits:

- Competitive salary + performance bonuses.

- Health insurance, paid time off, and employee discounts (varies by employer).

This role is ideal for a hands-on leader who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences while driving profitability.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

Additional pay:

Bonus pay
Benefits:

Dental care Extended health care Life insurance On-site parking
Schedule:

8 hour shift Day shift Monday to Friday Night shift On call Overtime Weekends as needed
Work Location: In person

Application deadline: 2025-08-02
Expected start date: 2025-08-04