Job Description

Summary:
Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass for both the ski & mountain bike season sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.
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Hotel General Manager
Are you an inspiring leader with a passion for hospitality and mountain adventure? Fernie Alpine Resort is seeking an exceptional individual to oversee all aspects of our on-mountain accommodations. This is an exciting, full-time, year-round leadership opportunity in one of British Columbia's most beloved mountain destinations.
Love the outdoors? Thrive in a collaborative, dynamic environment? A free season pass and mountain-town lifestyle sound like your kind of perks? Keep reading!
We're looking for someone who is passionately committed to delivering memorable guest experiences while driving staff satisfaction and business performance. The successful candidate will be detail-oriented, highly self-motivated, and skilled in building strong relationships with both internal and external stakeholders, or eager to learn and develop these skills.
Hands-on training and mentorship will be provided. Your success is our success.
Key Responsibilities
Guest Experience

• Deliver consistently exceptional service across all hotel departments: Front Desk, Housekeeping, Guest Services, and Spa.
• Champion a culture of "WOW" guest service.
• Manage guest feedback and complaints with professionalism and care.

Stakeholder Relations

• Build and maintain strong relationships with key property owners and stakeholders.
• Organise and lead monthly meetings for a non-profit board.
• Interpret, facilitate, and manage hotel-related contracts.
• Collaborate across departments within Fernie Alpine Resort, our sister resorts, and our Calgary office.

Employee Leadership

• Oversee daily hotel operations to ensure high standards of cleanliness, guest satisfaction, and service.
• Support departmental leaders in achieving operational excellence.
• Lead weekly team meetings to review performance, goals, and feedback.
• Train, coach, and develop a motivated, high-performing team.
• Uphold the hotel's professional brand through team conduct and appearance.

Financial & Revenue Management

• Drive a strong sales culture focused on maximising occupancy and revenue.
• Participate in revenue management strategy, including pricing and distribution.
• Monitor and audit financial activity to ensure accuracy and compliance.
• Prepare and distribute regular operational reports.
• Ensure staffing and expenses align with budget targets.
• Oversee scheduling and payroll with precision and efficiency.

Safety & Risk Management

• Enforce company policies and safety procedures as outlined in the RCR Employee Handbook.
• Support workplace safety and return-to-work programs.
• Address and resolve guest concerns in a timely and respectful manner.

Qualifications & Attributes

• A relevant university degree, diploma, or equivalent combination of experience and education.
• Previous leadership experience.
• Strong understanding of revenue management, financial reporting, and operational KPIs (ADR, RevPAR, etc.).
• A collaborative spirit with a drive to mentor and motivate others.
• Passion for outdoor recreation and mountain living.
• Curious, goal-oriented, and ready to take initiative.
• A willingness to learn and grow in the role.

Whether it's mountain biking in summer, skiing in winter, or enjoying the vibrant community of historic downtown Fernie, life here offers a unique blend of adventure and lifestyle.
This is a permanent, full-time position with competitive compensation, a comprehensive benefits package, and an incredible team environment. Resorts of the Canadian Rockies is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.
Experience the Ultimate at Fernie Alpine Resort.