Job Description

Job description:

Hotel Front Desk Agent/Night Auditor

We are looking for a friendly and experienced candidate with previous hotel experience to join us as

Hotel Front Desk Agent/Night Auditor for 99 rooms Hotel, Motel 6 London.

You will be responsible for the following:

Greet and welcome guests and ensure their needs are met in a timely manner Check-in and assign rooms to arriving guests Manage and process, cancel, and change room reservations Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner Manage and process payments and balance cash Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed. Answer phone calls and direct to others as required Coordinate with housekeeping and maintenance Perform clerical duties as required Support the Supervisor with any other required tasks in a timely manner Being flexible with scheduling Collaborate with other hotel departments to ensure guest satisfaction Perform other related duties as assigned Perform night audit procedures to reconcile daily hotel transactions Manage and process payments and balance cash Maintain all appropriate reporting schedules and checklists; including, opening checklists, closing checklists, daily bucket checks, inventory, room assignments Verification and auditing of hotel revenues including credit card and room charges Prepare and distribute daily reports to management Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
Qualifications:

Excellent communication and customer service skills Proficient in using phone systems and computer software Strong problem-solving skills and ability to handle difficult situations Attention to detail and ability to multitask in a fast-paced environment
This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you.

Candidate must have at least 3 years of hotel experience

, as well as completed or working towards a certificate or college diploma in Hotel Management.

Job Types: Full-time, Part-time, Permanent

Experience:

Hotel Front Desk: 3 years (required)
Work Location: In person