Job Description

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.

We are excited to be recruiting for 1 Full Time Hotel Front Desk Agent at Inn at the Forks. (

Shifts will be evenings and weekends)

Inn at the Forks is a sleek and stylish hotel set in The Forks historic site with guest rooms that feature a modern design, and some suites have waterfront views. SMITH is a contemporary restaurant featuring locally sourced ingredients, and Riverstone Spa is a full-service spa, both located within the hotel.

Job Overview

We are seeking a friendly and professional Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties:

Check guests in, issue room keys, provide information on hotel services and room location.

Ensure valid identification is taken from guests at check-in

Answer phones in a prompt and courteous manner

Up-sell rooms where possible to maximize hotel revenue

Answer all guest calls, messages, requests, questions or concerns

Record guest preferences in the PMS system

Check guests out, including resolving any late or disputed charges

Accurately process all guest transactions using established procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring.

Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Ensure all credit cards and debit transactions balance

Gather all necessary end of shift information for all departments

Ensure all credit cards and debit transactions balance

Print all required reports for audit, accounting and FOM

Prepare Arrivals for following day

What you bring to the table:

At least 1 year of Hotel Front Desk experience in a fast-paced Hotel setting.

Hotel Night Audit experience is considered an asset

Positive and hardworking attitude

Ability to effectively communicate with team members.

The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.

If you are passionate about hospitality and enjoy creating memorable experiences for guests, we encourage you to apply for this exciting opportunity as a Front Desk Agent!

Job Type: Full-time

Pay: From $15.80 per hour

Expected hours: 32 - 40 per week

Benefits:

Company events Discounted or free food Flexible schedule
Work Location: In person