Job Description

About us

Amano Trattoria consistantly ranks as one of Toronto's top destination for Modern Italian Cuisine. We are customer-centric, fast-paced, engaging and our goal is to to create an unforgettable and authentic Italian dining experience by combining culinary excellence, exceptional service, and a warm, elegant atmosphere, ultimately becoming the premier destination for high-end Italian cuisine in our community. Amano Trattoria is a renowned and award-winning Italian restaurant located in the heart of Toronto. Consistently ranked among the city's top dining destinations, we pride ourselves on our unwavering commitment to providing our guests with an unforgettable and authentic Italian dining experience. Our talented culinary team sources only the finest ingredients to create exquisite and innovative dishes that showcase the rich and diverse flavors of Italy.

At Amano Trattoria, we understand that exceptional service is just as important as exceptional cuisine. Our warm, elegant atmosphere invites guests to relax and indulge, while our attentive and knowledgeable staff ensure every dining experience is a memorable one. As a customer-centric, fast-paced, and engaging restaurant, our primary goal is to become the premier destination for high-end Italian cuisine in our community.

Our success lies in the passion and dedication of our team members. We believe in attracting and nurturing talented professionals who share our commitment to delivering exceptional experiences for our guests. As part of the Amano Trattoria family, you will have the opportunity to grow and thrive in a supportive and vibrant environment, where the pursuit of excellence is not only encouraged but celebrated.

Join us at Amano Trattoria, and be a part of our ongoing journey to elevate the art of Italian dining in Toronto.

Our work environment includes:

• Food provided
• Lively atmosphere
• On-the-job training

We are seeking a highly motivated and experienced Host/Reservationist to join our team at our high-end Italian restaurant. The ideal candidate will have a genuine passion for the restaurant industry, demonstrate exceptional customer service skills, and possess the ability to create memorable experiences for our guests. As the Host/Reservationist, you will play a vital role in ensuring our guests feel welcomed and well taken care of, from the moment they step through our doors until they leave satisfied with their experience.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism, ensuring a seamless and enjoyable experience from arrival to departure.
• Manage reservations, large group bookings and table assignments using our reservation software, maximizing seating capacity and optimizing revenue generation.
• Coordinate with the management team to facilitate group bookings and special event arrangements.
• Respond to guest inquiries and special requests in a timely and efficient manner, always seeking to exceed their expectations.
• Maintain an in-depth knowledge of our menu offerings and be able to provide recommendations or accommodate dietary restrictions.
• Ensure the front-of-house area is well-organized and inviting, including menu organization, cleanliness, and ambiance.
• Collaborate with the management team to develop and implement strategies that enhance guest satisfaction and drive repeat business.
• Communicate effectively with the kitchen and service staff to ensure a smooth dining experience for our guests.
• Maintain guest confidentiality and adhere to all data privacy regulations.

Requirements:

• Minimum of 3 years of experience in a host or reservationist role, preferably within a high-end restaurant setting.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in reservation management software and basic computer skills.
• A passion for the restaurant industry and a commitment to delivering exceptional guest experiences.
• A professional, polished appearance, and demeanor.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of Italian cuisine and culture is a plus.

Join our team and become an integral part of a truly exceptional dining experience. If you meet the above qualifications and are excited about the opportunity to contribute to our success, please submit your resume and a brief cover letter. We look forward to meeting you!

Job Type: Full-time

Pay: From $17.20 per hour

Additional pay:

• Tips

Benefits:

• Flexible schedule

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON M5E 1M2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work Sundays and Mondays? DO NOT LEAVE BLANK!
• Have you used ' familiar with any online reservation systems? (OpenTable, Resy, Tock, Seven Rooms etc). Please list exact reservation system in full. DO NOT LEAVE BLANK!

Experience:

• Hospitality: 2 years (required)
• Customer service: 2 years (required)

Work Location: In person