To offer customers a greeting that gives him the impression he matters and feels like he is at home. To insure the menus are clean.
Immediate supervisor:
Manager (or assistant and team leader in his absence).
Responsibilities:
Quality of customer reception:
Takes pride in the way he greets the customer.
Proves to be diplomatic and displays an open mind with the customer.
Provides suggestions. Adapts to the different types of customers (groups, families, business lunches, etc.).
Remains open-minded when receiving comments and/or complaints. Makes the customer feel like he's the only person that matters.
Following the established standards:
Follows the established dress code and hygiene standards.
Follows the established safety standards.
Respects the number of customers per section.
Follows the customer greeting procedure.
Enquires about the customer's satisfaction upon his departure.
General contributions:
Follows the restaurant's maintenance schedule.
Contributes to the improvement of the restaurant's atmosphere by working within the team.
Does any other task required by the immediate supervisor.
Required qualifications
General knowledge: - Some restaurant experience(preferable)
Professional skills: - Ability to deal with stress
Personal skills: - Sense of humour
- Sales ability
- Be autonomous
- Constantly looking to answer the customers' needs
- Able to work with the team and to lend a hand
- Tactfulness
- Ability to easily connect with people
Work schedules: - Available to work days, evenings and weekends