Job Description

About Us

Welcome to SKYE CHASE Estate Winery, the newest jewel in the heart of St. Thomas, ON. With a fresh brand, a stunning venue, and an uncompromising commitment to exceptional wine and hospitality, we are re-imagining the winery experience. This is your chance to be part of an exciting launch, working alongside a passionate team to create a presence that sets the stage for success.

The Role

The Host/Hostess is responsible for organizing the day and setting the winery stage, coordinating all guest inquiries and reservations - whether it is for a tasting, dining or an event. Working closely with the Front of House (FOH) team, the Host/Hostess ensures that all guests reservations are accurately recorded and communicated as required. Additionally, upon arrival , the Host/Hostess ensures guests are welcomed, seated in a timely fashion with all details of the experience curated and attended to.

What You'll Do

Greet all guests to SKYE CHASE Estate Winery with a warm, appreciative welcome. Check guests in confirming details of their reservation and escorting them to their table. Take guests water order and confirm their server is aware of their arrival and will be with you momentarily. Communicate with the server that a new table has been seated, sharing any pertinent details regarding their reservation. Take additional reservations on Open Table. Answer all telephone and in-person inquiries from customers in a warm, professional manner. Confirm guest reservations for the following day. Cross-selling SKYE CHASE products when possible. Assign tables strategically ensuring sections are evenly seated and timely allowing for efficient and effective kitchen timing. Have a keen knowledge and understanding of the menu, winery experiences, upcoming events and Wine Club details. Maintain the reception area, ensuring it is impeccable at all times Remain in communication with the serving staff to ensure requested bottle purchases of guests are prepared for their departure. Ensure, when guests are leaving, they have their bottle purchases, they are addressed with gratitude for their choosing SKYE CHASE and a sincere wish to see them again soon. Interact with customers to obtain feedback on product quality and service levels. Comply with all safety regulations of assigned tasks and ensure a clean, safe working environment with active participation in the health and safety program.
Other Duties as Assigned

Takes on additional appropriate tasks as required to support the overall operation of the winery.

What We're Looking For

Applicants should possess the following:

Commitment to a best-in-class customer experience delivery. Positive and professional attitude. Highly effective communication skills. An executive level of professionalism and presence. Efficient and effective organizational approach ensuring consistent reliability. Independent reliability with effective collaborative readiness. Knowledge of the wine industry is considered a definite asset. Exceptional verbal and written communication. Exceptional attention to detail and commitment to impeccable organizational practices. A warm, professional and engaging demeanor. An ability to think and respond quickly. An enjoyment in working in a fast-paced environment. A comfort with cross-selling and recommending products and experiences.

Requirements

Experience in luxury hospitality, high-end retail or an equivalent setting (2+years preferred) Experience in a fast paced, fluid environment, with success adapting to last-minute changes. Passion to consistently be learning about wine and wine making process. Strong knowledge of the local area. Must possess excellent customer service skills. Experience with POS Simplicity, Open Table, and Shopify would be a definite asset Comfortable working inside and outside depending on seasonal reservations. Schedule flexibility that includes possible evenings, weekends and holidays.

Ready to Join the Fun?

Are you ready to make your mark on the next big name in the winery experience? We'd love to hear from you! Send your resume to hello@skyechasewinery.com by Oct 10, 2025. Come and be part of the SKYE CHASE Story - where the past meets possibility and every day brings something extraordinary!

Job Types: Part-time, Permanent

Work Location: In person