Job Description

Job Overview

We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a seamless dining experience. Your exceptional guest service skills will play a crucial role in enhancing customer satisfaction and fostering repeat business.

Duties

Greet guests warmly upon arrival and escort them to their tables. Manage reservations and maintain an organized seating chart to optimize table turnover. Provide menus and inform guests about daily specials or promotions. Answer phone calls with professionalism, taking reservations or answering inquiries with excellent phone etiquette. Collaborate with the serving staff to ensure timely service and guest satisfaction. Handle guest complaints or concerns with empathy and resolve issues promptly. Maintain cleanliness and organization of the front-of-house area, including waiting areas and menus. Assist in training new staff members on hosting duties and restaurant protocols.

Qualifications

Previous experience in guest services or hospitality is preferred, particularly in a restaurant setting. Strong communication skills to effectively interact with guests and team members. Familiarity with food service operations, including knowledge of menu items and dining etiquette. Experience with POS systems, particularly Micros POS, is a plus. Ability to work in a fast-paced environment while maintaining attention to detail. A positive attitude and a passion for providing excellent customer service are essential. Hotel experience is an added advantage but not required. Join our team as a Host/Host and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Work Location: In person