Job Description

Primary Responsibilities:

• Provide excellent welcoming reception customer service to ensure satisfaction
• Provide seating information to guests
• Tidy Greeter and Coat Check Area
• Wipe down all surfaces around greeter area
• Check all table toppers to ensure they are clean, and all the correct marketing pieces are displayed correctly (aim for completing one level per show)
• Re-stock all brochures around theatre
• Ensure autograph booth is kept clean and stocked with proper sharpie markers and bottle of water for autograph signing by Greg Frewin
• Pick-up group arrival list and floor plan from Box Office
• Collect group wristbands and distribute
• Delegate group arrivals to a designated group greeter if applicable
• Maintain wheelchair and stroller area
• Maintain lobby cleanliness (straighten chairs, return glasses to the bar)
• Retail work at the magic shop
• Remind guests not to loiter in doorways and on ramp
• Bring any customer concerns/suggestions to the attention of the Supervisor/Manager immediately
• Working closely with all serving and kitchen staff
• Stay guest focused and nurture an excellent guest experience
• Ensure all safety regulations are implemented and followed
• Professionally represent the theatre and the operations department at all times
• All other duties assigned by the Front of House Manager

Job Types: Part-time, PermanentSalary: From $15.00 per hourSchedule:

• Day shift
• Evening shift

Ability to commute/relocate:

• Niagara Falls, ON L2G 3P8: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)