Job Description

Position Overview:

As a Host or Hostess, you play a crucial role in creating a positive first impression for guests at a restaurant or hospitality establishment. Your primary responsibilities include greeting guests, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of guests through the dining area. Your friendly and welcoming demeanor contributes to the overall guest experience.

Key Responsibilities:

Greeting and Seating Guests: + Welcome guests upon arrival with a warm and friendly demeanor.
+ Manage the waiting list and reservations effectively.
+ Escort guests to their designated tables, providing menus and guiding them through the dining area.
Reservation Management: + Answer phone calls and assist guests with reservations.
+ Maintain an organized system for tracking reservations and waiting lists.
+ Communicate effectively with the kitchen and serving staff to ensure efficient seating.
Guest Relations: + Provide information about the restaurant, menu items, and special promotions.
+ Address guest inquiries, concerns, and special requests promptly and professionally.
+ Monitor guest satisfaction and seek feedback to enhance the overall dining experience.
Coordinating with Staff: + Collaborate with servers, kitchen staff, and management to ensure smooth operations.
+ Communicate any special requests or preferences to the serving staff.
+ Assist in maintaining cleanliness and organization in the waiting area.
Managing Peak Times: + Effectively handle high-traffic periods, such as weekends or holidays, to minimize wait times.
+ Implement strategies to maximize seating efficiency during busy hours.
Cash Handling: + Handle cash transactions for any waiting list deposits or reservation fees.
+ Provide guests with accurate and timely bills when necessary.
Upkeep of Waiting Area: + Keep the waiting area clean and organized.
+ Monitor and manage coat check services if applicable.
Communication Skills: + Maintain clear and effective communication with team members.
+ Collaborate with other staff to address any issues that may arise during service.

Qualifications and Requirements:

Previous experience in a similar role is preferred but not always required. Excellent communication and interpersonal skills. Ability to remain calm and professional in high-pressure situations. Strong organizational skills and attention to detail. Familiarity with reservation management systems. Knowledge of the menu and services offered by the establishment. Customer-focused attitude and a passion for providing exceptional service.


A Host or Hostess plays a pivotal role in creating a positive and welcoming atmosphere for guests, contributing to the overall success of the establishment.