Job Description

Reports To

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Food and Beverage Supervisor

Summary

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The Host/Hostess is an essential member of the front-line team, contributing to customer service excellence. The Host/Hostess is responsible for greeting casino guest, responding knowledgeably to customer inquiries about the menu, services and features of the casino.

Core Competencies

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Customer Service Communication Team Work Interpersonal Awareness

Job Duties

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Interacting with the casino guests and responding knowledgeably to inquiries about the menu, prices and other services and features of the casino. Accurately placing customer orders and communicating clearly to the kitchen staff any special requirements. Maintaining a clean work area and performing general cleaning duties. Seating guests and making them feel welcome at all times. Meeting and exceeding our guest's expectations on a regular and consistent basis.

Requirements

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At least 18 years of age. Able to maintain a security clearance. Available to work evenings and weekends. Must be customer service oriented. Friendly outgoing reliable individual Willingness to take on new challenges Work in a fast paced environment

Work Conditions

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Prolonged standing during the 8-hour shift. Reaches, bends, squatting and lifting Cleaning work area and areas after late night food is served * Work with little to no supervision