Job Description

Job Overview

We are seeking a dedicated and detail-oriented

Expediter

to join our team in a fast-paced restaurant environment. The Expediter plays a crucial role in ensuring that food orders are prepared accurately and delivered promptly to our guests. This position requires excellent communication skills, a strong sense of hospitality, and the ability to thrive under pressure while maintaining high standards of customer service.

Duties

Coordinate the flow of food orders from the kitchen to the dining area, ensuring timely delivery. Communicate effectively with kitchen staff and servers to guarantee order accuracy and quality. Monitor food presentation and portion sizes to meet restaurant standards. Assist in managing the Point of Sale (POS) system for order tracking and customer service. Provide exceptional guest services by addressing any inquiries or concerns regarding their orders. Maintain cleanliness and organization of the expediting area to ensure efficiency. Collaborate with team members to enhance overall dining experience for guests.

Requirements

Previous experience in a restaurant or food service environment is preferred. Strong phone etiquette and communication skills are essential for effective interaction with staff and customers. A background in hospitality or guest services is a plus, demonstrating a commitment to customer satisfaction. Ability to work well under pressure in a fast-paced setting while maintaining attention to detail. Familiarity with POS systems is advantageous but not mandatory; training will be provided. A positive attitude, teamwork mentality, and willingness to help others are key attributes for success in this role.
We are also looking for a Host or Hostess (Must be 18 years old or older and have a valid Smart Serve)

Key Responsibilities:

Greeting and Seating Guests:

Welcoming customers as they enter the restaurant and guiding them to their designated tables.

Managing Reservations:

Taking and confirming reservations, either in person or over the phone, and maintaining a seating chart.

Providing Accurate Wait Times:

Estimating wait times for parties and communicating them to guests.

Assisting with Customer Service:

Answering guest questions, providing menus, and ensuring they have a pleasant experience.

Maintaining Table Flow:

Monitoring the restaurant's seating capacity and ensuring tables are efficiently turned over.

Basic Support for Other Staff:

May assist with busing tables, setting tables, or taking drink orders.
Skills Required:

Strong Communication Skills:

Being able to interact with guests in a friendly and professional manner.

Organizational Skills:

Maintaining reservation logs and seating charts accurately.

Customer Service Skills:

Dealing with guests in a polite and helpful way, even during busy periods.

Problem-Solving Skills:

Being able to address issues that may arise with reservations or seating arrangements.

Multitasking:

Managing multiple tasks simultaneously in a fast-paced environment.
Join our team and contribute to creating memorable dining experiences for our guests!

Job Types: Part-time, Permanent

Pay: $17.20 per hour

Experience:

Restaurant: 1 year (preferred)
Licence/Certification:

Smart Serve (required)
Work Location: In person