Job Description

Job Summary

Join our esteemed team at Windsor Arms Hotel as a Host/Hostess, where you will be the first point of contact for our discerning guests. We are seeking a poised and hospitable individual who excels in creating a warm and welcoming atmosphere while maintaining impeccable professionalism. Must be available to work evenings and weekends.

Duties: -

Greet guests as they arrive at the restaurant with a friendly and courteous demeanor. Manage the reservations system efficiently, ensuring accurate seating assignments and timely updates. Coordinate with servers, bartenders, and managers to ensure smooth seating and dining transitions. Provide guests with menus and offer information about daily specials and promotions. Escort guests to their tables and present menus, ensuring a personalized and memorable experience. Monitor table rotations and ensure that guests are seated promptly and appropriately according to their preferences and reservation details. Manage waitlists during peak dining hours, accurately estimating wait times and providing alternatives or updates as needed. Answer incoming calls and assist with inquiries or reservations over the phone. Maintain cleanliness and organization of the host stand and lobby area. Collaborate with other restaurant staff to ensure exceptional guest service and satisfaction.
Qualifications: -

Previous experience as a host/hostess or in a guest-facing role within a luxury hotel or fine dining establishment is preferred. Excellent communication and interpersonal skills with a polished and professional appearance. Strong organizational and multitasking abilities, with attention to detail. Ability to remain calm and composed under pressure, especially during busy dining hours. Familiarity with POS systems Knowledge of restaurant or hotel operations is a plus Phone etiquette and the ability to multitask effectively.
Job Type: Part-time

Pay: From $18.00 per hour

Work Location: In person