Job Description

Host

Join the PourHouse Group of Companies and be part of a fun and dynamic team!

We are seeking a confident, personable, and professional individual to join our team as a

Host

. This hybrid role plays a key part in both creating a welcoming first impression for guests and maintaining a safe, respectful environment. The ideal candidate will have a strong customer service orientation, excellent communication skills, and the ability to manage crowd control and conflict with professionalism.

Your goal will be to provide a high-quality service that will help us maintain and attract customers.

Daily responsibilities will include the following:

Guest Experience / Host Duties:

Greet guests warmly upon arrival and thank them as they leave

Manage the flow of guests entering and exiting the establishment

Maintain waitlists and seating charts when applicable

Communicate wait times clearly and manage expectations

Ensure dress code, age, or entry policies are upheld

Provide directions and answer questions about the venue

Door / Security Duties:

Check identification to ensure legal age compliance (if applicable)

Monitor entrances and exits for crowd control and guest safety

De-escalate situations calmly and appropriately

Address disturbances, enforce house policies, and remove individuals when necessary

Conduct visual checks of guests for prohibited items or intoxication

Liaise with law enforcement or emergency services if required

Perform perimeter checks and monitor security cameras (if applicable)

Know and follow applicable food service safety regulations and best practices.

Be able to stand on your feet for hours at a time and be able to lift up to 25 lbs. regularly.

Be willing to work flexible hours that may include weekends and holidays.

Qualifications and Skills Required:

Previous experience in hospitality, customer service, or security preferred

ProServe, Smart Serve, or equivalent (as required by your province or state)

Security license (if applicable to your region)

Strong interpersonal and communication skills

Calm under pressure and able to manage difficult situations professionally

Physically able to stand for long periods and manage crowd movement

If you're ready to join a fun and supportive team, apply now!!

The PourHouse Group of Companies has become a prominent presence in Cold Lake and the surrounding area. Our diverse portfolio includes the iconic

PourHouse Bar & Grill

, known for its neighborhood sports bar ambiance; the

PourHouse Food Truck

, is always ready to cater to events big or small, bringing a vast menu of delectable items to top off any occasion;

Hack's by the PourHouse

, located in the Cold Lake Golf and Winter Club, features a restaurant and lounge with meeting rooms and private event space as well as the beverage cart service in the summer for the golf course;

Clarks General Store

is a fun place to grab a bite to eat and enjoy a casual dining experience on the beautiful Lakeshore Drive and at last

The Marina Bowling Centre

, with its 8 lanes of 5-pin bowling, extensive food menu, and licensed facilities, is a wonderful place that hosts a variety of events, including birthday parties, private events, Christmas and New Year's parties and league bowling as well.

Job Type: Part-time

Pay: $15.00-$20.00 per hour

Benefits:

Casual dress Flexible schedule
Schedule:

Holidays
Work Location: In person