Job Description

If you are an Ingenium employee, please visit your home page on ADP, select "Myself". Under Talent, select Career Centre and submit your application - do not create a personal account

The purpose of this job posting is to create an active bank of candidates for six months (August 25, 2025, to February 27, 2026).

Salary Range:

$22.56 to $27.35/ per hour

Language Requirement:

Bilingual (- - C) ( definition )

Work location:

11 Aviation Parkway, Ottawa, ON

POSITION TYPES

Full-time (37.5 hours per week) Part-time (12.5 hours minimum per week) Term (under 6 months) Casual (no more than 625 hours per one-year period, scheduled on an "at need" basis, "no guaranteed" hours)

AVAILABILITY REQUIRED

Weekdays Saturday and Sunday Statutory holidays

SUMMARY OF DUTIES

Hosts serve as the first point of contact for all museum visitors. They create a welcoming and informative first impression by greeting guests, providing orientation, and delivering accurate information about the museum's programs, services, exhibitions, policies, and special events.


Hosts administer the museum's admission process, including operating the point-of-sale system and handling monetary transactions in accordance with established financial procedures.


In their role as ambassadors for Ingenium, Hosts ensure that each visitor's experience begins positively and reflects the institution's mission and mandate. They operate the admission desks, support group check-ins, and offer general and tourist-related information to enhance the overall visitor experience. Additionally, they may assist with the safety and security of guests and staff by participating in emergency or fire safety protocols.


Hosts also contribute to a smooth and enjoyable visit by assisting with other tasks that support the visitor experience team and the museum's day-to-day operations.

EDUCATION

Successful high school diploma CPR and First Aid (asset)

EXPERIENCE

Experience handling cash and financial transactions; Experience working in a front facing, customer service environment; Experience in explaining products, services or membership value add to customers.

KNOWLEDGE

General knowledge of customer services standards and practices; General knowledge of the Canada Aviation and Space Museum; General knowledge of Ingenium.

COMPETENCIES

Ability to communicate orally in both official languages; Ability to work well independently without supervision; Ability to work well as part of a cohesive team and being collaborative; Ability to process accurate financial transaction (cash); Ability to multitask (simultaneously handle cash, processing payments, using a computer based POS system, providing electronic invoices, etc.); Ability to remain calm and positive during buys times and to efficiently occupy your time during slower periods; Ability to assess all sorts of situations, remain calm, de-escalate and find a solution by using sound judgement.

Security Requirements:

Enhanced reliability

Classification:

Level 1

Union Affiliation

: Public Service Alliance of Canada

Please note that only candidates who are selected for the next stage of this selection process will be contacted.





Your application will remain active for 6 months.