Job Description

With community and collaboration at our core, working at Parkbridge is not just a job-it\'s an experience!

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

Our Parkbridge team is supported with competitive compensation packages, generous performance-based incentives, GRRSP-matching, health benefits, and paid wellness and volunteer days. If you share our vision to help build memories that will last a lifetime, we encourage you to apply today!

Our Resort Managers lead operations, staffing, budgeting and planning at our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

This is a year-round position. The major areas of responsibilities include: personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

What you bring to the table:

You have excellent interpersonal skills, and can communicate with people at all levels. You are strong in conflict resolution and operate with business-minded compassion. You thrive on change, and problem-solving, and love to be challenged.

You have experience in building and managing customer-focused teams and can create a culture of collaboration and excellence. You are comfortable with technology, including Word, Excel, and Outlook.

What you will be doing:

Customer Relations

• Train staff on how to effectively deliver exceptional customer service
• Build solid brand recognition for the property based on delivery of service
• Ensure safe and enjoyable environment for guests and employees
• Daily \xe2\x80\x9cwalk the property\xe2\x80\x9d tours
• Ensure customer complaints are dealt with quickly and in person
• Work with functional areas including (HR, H&S, Finance, IT, etc.).

Personnel Management

• Hire, train and develop/mentor property staff
• Build an effective team around the resort staff (R&M, Admin, etc.)
• Hire, train and supervise staff as required
• Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
• Schedule and monitor shift-coverage based on business needs

Resort Operations & Administration

• Promote a business environment that is customer friendly
• Be a positive role model for staff
• Lead by example in a team-based work environment

Financial

• Ensure all financial transactions are properly recorded and tracked
• Ensure employee timekeeping and payroll activities are properly executed
• Produce all invoices for clients
• Ensure information/reports provided to management are timely, accurate and on-target

Health and Safety

• Ensure all resort activities are conducted in a safe and environmentally responsible manner
• Ensure that all resort facilities are maintained in safe condition

NOTE: Due to the nature of this role, it is a job requirement to work weekends /holidays during our \xe2\x80\x9cgreen season\xe2\x80\x9d. During the winter months, weekend work is generally not a requirement.

Salary benefits : 10% Bonus, Heath and Medical Benefits

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