Job Description

The Hospitality Administrator will provide effective and efficient administrative support to Five Oaks hosted groups, programs and conferences. The Hospitality Administrator will work directly with the Head of Hospitality and Operational Staff.

Duties and Responsibilities

Administrative Support:

Professionally and promptly respond to phone, email and in-person inquiries about the facilities. Provide tours of the space. Perform up-sell and cross-selling. Where registration up-sell has occurred, manage registrations. For up-selling, work with corresponding suppliers of service. Contact and complete rental agreements, including follow up and documentation of all agreements made. Promptly process all bookings into software systems; generate monthly reports regarding usage and finance. Oversee room setup and provide logistical/technical support for projectors, conference phone lines, temperature settings, use of kitchen areas, and access to storage facilities. Enforce policies effectively and graciously. Ensure that conference rooms, kitchens, shared spaces and storage areas are clean and professional in appearance for users and their guests. Ensure that equipment is accessible and well maintained. Collaborate with staff to develop policies and procedures related to event rentals, including contract preparation, booking procedures and fee structures for internal and external customer groups; facility hours and availability; approved/preferred vendors; setup options and space capacity/restrictions. Greet all guests in a professional, friendly and welcoming manner.
Welcome guests on arrival days

Monitor day users and keep appropriate logs. Work effectively with volunteers and staff. Move light furniture when required. Perform other duties as may be requested by other office staff. Complete other duties as assigned.

Operational Duties:

When needed, assist with kitchen support- washing dishes, setting out meals/serving, support cooks. Assist occasionally with Housekeeping

Accountability

The Hospitality Administrator reports to and is directly supervised by the Head of Hospitality and in their absence the General Manager. The relationship between staff and Board is founded on a basis of honesty and mutual respect. It is understood that the staff and management team are there to support and uphold the mission of Five Oaks Centre, and in this regard, are working together toward the same goal.

Hours of Work

This position will be 30- 40 hours per week. Office shifts are scheduled mainly during the day between 8am am to 6pm. Operational shifts are scheduled between 8am-9pm. The successful applicant will be required to work 1-2 weekends and/or holidays per month, based on business

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Discounted or free food Extended health care On-site parking
Schedule:

8 hour shift Day shift Monday to Friday Overtime Weekends as needed
Work Location: In person

Application deadline: 2025-07-25
Expected start date: 2025-08-11