Job Description

CLLC is a Canadian English as a Second Language school with locations in Toronto, Ottawa, and Halifax, as well as Online. CLLC is an ESL school recognized for its high-quality service and exceptional student experience. This position provides you with a great opportunity to become part of a growing team of amazing people in an exciting industry.

Duties and Responsibilities

CLLC is seeking a new team member to oversee campus matters relating to homestay and activities. In this role, you will provide timely and friendly support to your CLLC Ottawa administrative team, students, teachers and homestay providers.

Please note this is an approximately four month term contract position with the possibility of extension in the New Year.
Specific job tasks include, but are not limited to:

Homestay

Select host families for new students; ensure host availability, match criteria Correspond regularly with hosts and students Collaborate with host families and students to work through issues Maintain rapport with families and continue to develop a local network of host families through a variety of marketing efforts (screening, personally interviewing potential host families, conducting visits and follow-up) Assist with collecting payments owed by students as informed by finance Arrange airport pickup and communicate with driver service regarding student arrivals Perform other tasks that are in the area of knowledge and skills needed by the position Organize orientation sessions for host families to educate them on cultural sensitivity, student needs, and expectations Conduct student orientation sessions to explain homestay guidelines and local customs Provide mediation services for disputes between host families and students Maintain an up-to-date database of host families, including their availability, preferences, and past student matches Track feedback from students and host families to improve future placements Assist in emergencies - last-minute HS changes, health issues, or logistical problems Regularly assess host family performance based on student feedback and provide constructive suggestions for improvement Conduct follow-up surveys with students post-stay to evaluate their experience Establish clear agreements outlining roles, responsibilities, and expectations for both host families and students Work with Operations to ensure timely payment processing for host families Monitor finances between students and host families, addressing any discrepancies Regularly check in with students to ensure their comfort and satisfaction in the homestay environment Offer guidance or resources for students facing homesickness or cultural adjustment challenges
Activities

Plan and organize monthly schedule Create promotional calendar monthly Facilitate and lead 3-4 activities per week (may involve transporting students to activities that cannot be reached by public transit) Act as chaperone and be available to help students to participate safely in all activities Encourage student participation in school activities and maintain a positive atmosphere in the school - encourage school spirit among students Work with front desk to collect money for activities that require payment Perform other assigned duties that are within the area of knowledge and skills required by the position Document activities through photos and videos and share with marketing team (social media) Event planning, organization, budgeting Clear communication regarding upcoming activities through classroom circulation, student emails, and information shared at graduation

Educational Requirements

Undergraduate degree or college diploma International experience is also considered an asset

General Requirements

Candidates must live in Ottawa or surrounding area This is a 100% in-person position
Job Type: Contract

Pay: $18.27 per hour

Work Location: In person