Job Description

About Us

We are a trusted custom home builder dedicated to delivering exceptional craftsmanship and long-term homeowner satisfaction. Our team takes pride in building homes of the highest quality and supporting our clients even after construction is complete. We are looking for an Owner Care Technician to join our team and play a key role in ensuring our homeowners feel supported and cared for after move-in.

Position Overview

The Owner Care Technician coordinates and completes customer warranty requests post-construction. This role involves evaluating service requests, scheduling trades, performing minor repairs, and ensuring timely resolutions while maintaining a professional and customer-focused approach. While this position is primarily weekday hours, evenings and weekends may be required to accommodate emergency requests, though these occasions are rare.

Responsibilities

Respond promptly to homeowner warranty requests with empathy and professionalism. Assess service requests to determine whether they are warrantable or homeowner responsibility. Perform minor repairs such as drywall, paint touch-ups, and other finishing work. Expedite emergency repairs as required. Schedule and coordinate service work with clients, trades, and the project team. Monitor quality and completion of trade work for warranty repairs. Support community standards through consistent and reliable service delivery. Participate in homeowner orientations and walkthroughs. Support site teams with

general labouring tasks

in between service requests.
Qualifications

Education

High School Diploma preferred.

Skills & Experience

Strong verbal and written communication skills. Excellent organization and time management. Solid understanding of residential construction (plumbing, electrical, finishing carpentry, and building envelope systems). Skilled in drywall repair and painting. Professional, solutions-focused attitude with the ability to represent the company positively. Strong problem-solving skills and ability to deliver practical outcomes.

Other Requirements

Valid Class 5 Driver's License and clean driver's abstract. Able to lift up to 50 lbs. Class 3 Driver's License considered an asset.

Performance Expectations

Respond to homeowner queries within 24 hours or less. Achieve 95% homeowner satisfaction on service calls. Complete all work within expected timeframes. Book service jobs accurately and effectively.

Why Join Us?

Be part of a team that values craftsmanship, professionalism, and client care. Opportunity to work in a respected and growing company. Contribute to creating a positive homeowner experience long after the keys are handed over.
Job Types: Full-time, Permanent

Pay: $30.00-$40.00 per hour

Expected hours: No less than 40 per week

Benefits:

Company events Extended health care RRSP match
Work Location: In person