Job Description

Opportunity:

Our Home Warranty team is seeking an experienced

Claims Supervisor

with a strong background in complex and litigated files. In this senior role, you will manage your own portfolio of higher-complexity claims while also providing leadership and guidance to the claims team. You will oversee matters submitted under home warranty insurance policies, ensuring claims are resolved efficiently, fairly, and in compliance with regulatory requirements.



This is an excellent opportunity for a seasoned adjuster who is customer-focused, detail-oriented, and passionate about mentoring others while advancing their own career.

What you will be doing:

Claims Management

- Utilize your expertise and sound judgment to adjust claims by verifying policy coverage, investigating construction defects, and assessing associated liabilities.

Complex & Litigated Files

- Handle escalated and senior-level claims, including litigated matters, and provide direction on resolution strategies.

Stakeholder Engagement

- Collaborate with developers, builders, legal counsel, regulators, and other stakeholders to ensure fair and timely resolution of claims.

Documentation & Reserving

- Maintain accurate and comprehensive claim records, including communications, observations, financials, and decisions. Set and adjust reserves promptly and appropriately.

Customer Service

- Deliver superior service and clear communication to homeowners and industry partners, always keeping the customer experience at the forefront.

Team Leadership

- Act as a resource for colleagues by supporting their development, sharing expertise, and promoting a collaborative team culture.

Compliance & Standards

- Ensure adherence to policy terms, provincial regulations, building codes, and performance guidelines.

What you bring to the team:

Experience

: Minimum 3+ years of proactive claims handling, with a strong background in property and/or home warranty claims. Supervisory or senior file experience preferred.

Complex Claims Knowledge

: Proven ability to manage varied portfolios including litigated and escalated files.

Technical Expertise

: Experience reviewing scopes of work, estimates, bids, professional reports, and construction documentation.

Communication Skills

: Strong interpersonal, negotiation, and conflict-resolution skills with exceptional written and verbal communication.

Construction Knowledge

: Practical experience in development and/or residential construction is an asset. Familiarity with building codes and performance guidelines is highly valued.

Professional Designation

: CIP or FCIP designation preferred.

Leadership Mindset

: A desire to mentor and develop others while excelling in your own career growth.

Why Join Us?

Opportunity to work on senior-level claims with significant impact. A supportive team environment where your expertise is valued. Growth potential through leadership opportunities and professional development. Competitive compensation and benefits package.

How Will You Succeed:

In the first year, success will be measured by the ability to:


Effectively supervise, train, and motivate a team of claims adjusters, building a positive and high-performance work environment. Ensure team compliance with company procedures, policies, and regulatory guidelines, maintaining consistency and accuracy in all processes. Monitor and track team performance metrics, using data to identify opportunities for improvement and drive service efficiency. Develop a strong understanding of home warranty policies and applicable regulatory requirements, applying this knowledge to guide the team and support clients effectively.

How we take care of our Employees:

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be

Great Place to Work Certified

for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:


Earned Time-Off and Vacation Program Group Retirement Savings Plan with employer match Fitness center subsidy Education Assistance Health, Dental and Insured Benefit offerings Health and Lifestyle spending account Employee discount programs

About Millennium Insurance:

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!


We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium