Job Description

SUMMARY:

The Operations Lead has general accountability to coordinate and support delegated operational activities on a daily basis. Under the direction of the Community Support Services Supervisor, the Operations Lead will provide mentoring and, on the job training consistent with ONE CARE quality and client service best practices for assigned programs. The Operations Lead collaborates with ONE CARE clients and staff and contributes to effective daily operations ensuring high service standards are achieved. This is a Hybrid Role with requirement to travel within the client service area and office locations.

QUALIFICATIONS:

University or College Diploma in a related field (Human Services/Business/Health Sciences) from a recognized educational institution. Registered Heath professionals may be required for some programs. Minimum of three years' operations experience preferably in a health-related discipline. Strong proficiency and working knowledge of Microsoft Office Suite with enhanced skills in Excel as well as experience with Scheduling Management Systems. Ability to Maintain confidential client and family information files in electronic records (such as AlayaCare/CIMS, Total Health Care and Trip Spark/NOVUS.) Self-motivated with the ability to independently organize multiple tasks and adjust with changing priorities. Exceptional client service skills and ability to communicate effectively with both internal and external clients. Ability to establish and maintain effective working relationships as part of a team with leadership and direct reports. Ability to Speak French would be considered and asset. Valid Driver's License and proof of insurance.

Do you find fulfilment in changing a life?

Are you looking for inspiration, autonomy, and personal success in your career?

Do you envision being part of a collaborative, compassionate, client-focused team that also takes care of you?

Do you want to contribute to the success of a regional leader in home and community care?

If these are your aspirations, we want YOU on our team!!

ONE CARE Home & Community Support Services gives back to the local community by providing programs that deliver excellence in client care. We work with community partners to innovate health care through increased collaboration, education, and advancements in technology.

Our employees help seniors and people with disabilities continue to live independently at home. One Care programs include In-Home Personal Care, Assisted Living, Adult Day Programs, Home Help, Meals on Wheels, EasyRide Transportation, Reassurance, Home At Last, Exercise & Wellness, and Foot Care.

ONE CARE Offers You:

Regularly scheduled shifts

Benefits & RRSP matching

Professional development and mentoring

Benefits

Paid Vacation Time

Please note that due to the COVID-19 pandemic and in the interest of the health and safety of our employees and clients, ONE CARE requires that all new hires provide verification of having had an approved Health Canada COVID-19 vaccine in accordance with our Agency policies and procedures.

We appreciate your interest in this opportunity and look forward to receiving your resume!

ONE CARE is committed to creating an inclusive work environment where all employees have equal opportunity to thrive and contribute to the agency's and each other's success. All qualified applicant will be considered

.

ONE CARE Home & Community Support Services operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes. Accommodation will be provided in all parts of the recruitment and assessment process as required. Applicants are advised to make any needs known in advance.

Job Types: Full Time ; Permanent

COVID-19 considerations:

All COVID-19 precautions are being followed and PPE provided.

License/Certification:

Driving License (required)

#INDLP

Job Type: Full-time

Benefits:

Dental care Employee assistance program Extended health care Paid time off RRSP match
Schedule:

Day shift Monday to Friday On call
Application question(s):

Are you legally entitled to work in Canada?
Licence/Certification:

Drivers License and proof of insurance (required)
Work Location: In person