Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 1015 Regent St, Fredericton, New Brunswick, E3B 3Y9

At Shoppers Drug Mart, we\xe2\x80\x99re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we\xe2\x80\x99re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it\xe2\x80\x99s a great place to work. We\xe2\x80\x99re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?



The Customer Service Representative provides pro-active, friendly and professional service to all customers that enter our Shoppers Home Health Care stores. They focus on delivering service that exceeds our customer\xe2\x80\x99s expectations, and ensure that all customers leave with everything they require to support their health needs.

RESPONSIBILITIES:

- Provide excellent customer service through asking open ended questions to determine the customer needs.

- Provide compression and other fittings \xe2\x80\x93 stocking, braces, custom fittings

- Answer customer inquiries regarding products, policies, etc.

- Perform stock counts as assigned

- Receive incoming orders

- Complete all sales related paperwork

- Control cash, cheques, etc. in accordance with the cash handling policy

- Demonstrates a professional image

QUALIFICATIONS/EXPERIENCE:

- High School Diploma

- Experience in a health care setting with knowledge of bracing, mobility aids and medical supplies is preferred but not necessary.

- Superior interpersonal and listening skills

- Pleasant, approachable, and patient

- Effective verbal and written communication skills

- Commitment to providing superior customer service

- Previous retail experience an asset

- Previous experience in the Healthcare industry an asset

**University Students enrolled in or interested in Nursing, Physiotherapy, Occupational Therapy, LPN are encouraged to Apply**

PHYSICAL REQUIREMENTS:

- Ability to lift up to 50Lbs

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You\xe2\x80\x99ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Part time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart