Job Description

MATERNITY LEAVE Job Summary

The Home Care Assistant Manager coordinates the Home Care Program within the Local Geographical Area (LGA) assigned, which includes all aspects of staffing, meeting clients' needs, and improving the quality of care within the scope of the home care contract with Assisted Living Alberta, Formerly Alberta Health Services (AHS).

Key Accountabilities:

Home Care Coordination

Oversees all operations of the Home Care Program within assigned LGA

Provide leadership to the site under Ponoka FCSS authority in keeping with Ponoka FCSS and AHS policies and procedures.

Oversee and lend support to the Home Care Scheduling Administrative Staff and the Home Care Administrative Assistant as well as HCA's

Responds promptly and appropriately to concerns, inquires and requests of clients, their families, Alberta Health Services, and Ponoka FCSS staff.

Develop trusting relationships with clients/families utilizing effective communication skills and ensuring transparency and respect during interactions.

Acts as a liaison person with the Ponoka Community Health Centre, Wetaskiwin Health Unit, and Home Care Case Managers. (within assigned LGA's )

Addresses client and staff concerns as they arise, according to established policies.

Communicate effectively with staff to ensure that they receive any necessary client information.

Ensures that clients receive high-quality care in a safe, competent, and ethical manner.

Seeks advice and direction from Executive Director as appropriate.

Human Resources Management

Oversees and provides leadership to the Home Care Administrative Assistant, Home Care Scheduling Administrative Staff, and Casual/Relief Staff completing Home Services duties.

Culture and Policies

Utilize established procedures and practices to provide mentoring to staff.

Lead the team of staff working within sites to foster a culture that reflects FCSS and AHS values.

Develop and maintain strong working relationships with key stakeholders, facilitating change management and promoting team development and teamwork among staff.

Develop, implement, and communicate day-to-day human resource transactions.

Recruitment and Onboarding

Responsible for recruitment activities, staff evaluations, coaching and development of staff.

Provide input, feedback and implementation assistance on Human Resource policies and procedures.

Onboarding and orientation of new staff.

Develop strategies to recruit and retain talent to meet business needs.

Staff Training and Supervision

Coordinates ongoing in-service/training that relates to standards through the Health Care Aide course with the contract RN.

Will provide leadership to staff under Ponoka FCSS authority in adherence to Ponoka FCSS and AHS policies and procedures.

Organizes and directs Health Care Aide Staff meetings (monthly). Including the communication required, outline of discussion topics for each meeting, compilation of client concern data to review, creation of agendas and distribution of appropriate documentation.

Coordinate with the RN Consultant and Trainer, Home Care Administrative Assistant and Home Care Scheduling Administrative Staff to ensure that adequate HCAs have been scheduled to meet client needs.

Oversee Home Care staff vacation and absence requests.

Oversees updates for staffing calendars and timesheets and ensures staff have all required information to complete shifts.

Ensure that personnel files are created and maintained for each HCA.

Collaboration and Communication

Acts as liaison with the Executive Director (or designate) and works in conjunction with them to facilitate and implement standards of care.

Meets regularly with Home Care case managers, pharmacists, lodge managers, and quality improvement committee.

Collaborates with the Home Care team to ensure appropriate documentation is completed, statistics are collected, and records are maintained to prove quality services are being provided and meeting or exceeding the standards of AHS and Accreditation Canada.

Collaborate with the Payroll & Billing Administrator and Home Care Administrative Assistant to ensure AHS billing and relevant Home Care Tracking is completed on time.

Actively participates on all committees directly related to Home Care (i.e., Quality Improvement, Workplace Health and Safety)

Prepares reports for the FCSS Board, notifying them of relevant Home Services and client care information in relation to current strategic and operational goals and objectives.

Qualifications:

Education and Experience

Post-secondary education and experience in related fields i.e., Health care and/or Human Services.

Has knowledge of employment law and employment standards and is committed to Human Resources Best Practices.

Having knowledge of and experience working with Human Resources aspects such as recruitment, compensation, benefits, WBC administration, Workplace Safety, etc., is considered an asset.

Proficient in the use of computers with knowledge of Microsoft Office programs

Proficient in word processing and excellent spelling/grammar skills.

Exceptional phone and interpersonal skills with the ability to communicate effectively with all staff and the public.

Knowledge of financial procedures (financial statements, budgets).

Ability to supervise personnel and programs effectively and maintain files.

Must be able to maintain confidentiality and respect for all clients and staff.

Adaptable to an ever-changing, fast-paced work environment

Demonstrated ability to work, liaise and collaborate with Board, staff, and stakeholders.

Competencies/Skills & Attributes

The Home Care Coordinator should be well organized, responsible, flexible, passionate about the work, be able to multitask and work various hours as required, be highly motivated, and pay great attention to detail.

Possess strong interpersonal communication skills and be team oriented.

Is aligned with a culture where people and integrity matter.

Has a proven track record of collaboration and teamwork.

Additional Requirements:

Current Criminal record check

Driver's License, reliable transportation, and adequate Liability Insurance for vehicle

Additional Position Information:

Shift Information:

35 hours per week, 10 shifts per cycle over a 2-week period working FCSS Open hours 8:30 am to 12:00 pm and 1:00 pm to 4:30 pm. Monday to Friday, excluding Statutory Holidays.

Additional Position Shift Requirements:

On-call responsibilities are (on-call rotation varies based on additional staff availability). This position may also include some evening and weekend hours and travel to sites as required.

The FCSS mission is "Building a Safe and Caring Community Through Quality Programs and Services". The intention being that programs and support services we provide, enhance the well-being of our community members. Our programs are intended to help individuals adopt healthy lifestyles, improve their quality of life, and build the capacity to prevent and deal with crisis situations should they arise. As such, Ponoka FCSS employees are expected to provide information and resources to all community members, including seniors, families, children, and Equity Deserving Populations.

An equity-deserving individual could include those who face attitudinal, historical, and social. and environmental barriers based on age, ethnicity, disability, economic status, gender, nationality, race, sexual orientation, transgender status, etc. Examples would be low-income individuals or those experiencing homelessness, Indigenous peoples, chronically ill or disabled, and the 2SLGBTQQIA+ population.

Job Type: Full-time

Pay: $36.29-$42.57 per hour

Expected hours: 35 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Ability to commute/relocate:

Wetaskiwin, AB: reliably commute or plan to relocate before starting work (preferred)
Experience:

Home care: 2 years (preferred)
Location:

Wetaskiwin, AB (preferred)
Work Location: In person