Job Description

Do you love talking to people, and selling high-quality, ethical products? Do you thrive caring for customers, maintaining a retail shop space, and working independently within a team of enthusiastic collaborators?

Poko is seeking a personable shop associate for our Almonte location on the beautiful and unique Mill St. The ideal candidate loves creating connections with customers, meeting sales goals, maintaining a beautiful retail space, and being a part of a team in a friendly and fun retail environment.

ABOUT POKO

Pokoloko is a home and fashion brand based in Ottawa-Gatineau, Canada. It's no secret that fast and cheap doesn't last, and if you look closely at its trail, we can see what and who is really paying for the convenience. So we've wandered off the beaten path to bring you goods rich with stories from cultures of the artisan entrepreneurs who've made them for your home and lifestyle. We are a local business with an online shop, two brick-and-mortar shops in Ottawa and Almonte, and a wholesale network across North America. We're a talented, hardworking team building a social enterprise that makes a concrete, significant impact on the lives of our local and global communities and environments.

QUICK FACTS & POKO PERKS

8-16 hours per week with opportunities for additional hours Competitive hourly compensation based on experience and demonstrated success Regular schedule will be 1 day per week; however, the schedule could sometimes include other weekdays, weekends, and holiday shifts Start date as soon as possible Team discount Free parking Onsite snacks and drinks provided Quarterly team activities We are a climate positive workplace, through tree planting and other sustainable initiatives like solar energy projects, we offset the carbon footprint of every employee's life

RESPONSIBILITIES

Provide all customers with the highest level of customer support in person and on the phone, ensuring customer satisfaction, brand championship, and loyalty. Greeting and servicing customers, answering customer questions, assisting customers in making purchases, offering styling support and product knowledge. Upselling customers including sharing offers and promoting a marketing calendar of sales events and marketing messaging throughout the year. Process payments, and maintain accurate till transactions, including cash and card sales with our Shopify POS system. Complete daily cash counts. Ensuring the shop inventory and supplies are managed accurately and according to company systems and procedures. Ensuring the shop is well stocked with product and supplies as needed. Complete regular inventory assessments. Communicate inventory discrepancies and inventory reporting to the Poko Team. Open and close the shop according to Poko procedure. Uphold all shop procedures and policies. Troubleshoot tech and space issues as they may arise, with the support of the Poko Team. Be the only Poko sales associate on the shop floor supported by your team via phone, text, and in person support as needed. Complete shop tasks including cleaning, pricing product, organizing backstock, restocking, and merchandising product displays. Communicate to the Poko Team product and shop improvements, and customer feedback. Be reliable, punctual, positive, efficient, accountable, and consistent. Represent the Poko brand with a high level of professionalism when communicating and interacting with other companies, customers, influencers, press, and the Almonte community. Quarterly trainings provided, which we often host one weekday evening per quarter.

EXPERIENCE & ASSETS

Strong sales, interpersonal and communication skills Sales, retail, merchandising, and/or customer service experience is an asset though not required Ability to work and solve problems independently, with remote support

HOW TO APPLY

To apply, please complete the form at the below link. Only applications submitted via our website will be considered.

https://pokoloko.com/pages/hiring-for-almonte-shop-associate?_pos=1&_psq=hiring&_ss=e&_v=1.0

Please write "terracotta" in the first sentence of your cover letter so we know you have read the entire posting and have the ability to pay attention to detail.

Applications will be closed when we receive a successful application.

Pokoloko is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on age, race, national origin, gender, gender identity, sexual orientation, or other legally protected status. We sincerely appreciate all interest, and we will contact only those candidates who are selected to move to the next round of the hiring process.

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 8 - 16 per week

Benefits:

Discounted or free food On-site parking Store discount
Work Location: In person