WHAT'S THE ROLE?
The Hilti Store Representative is responsible for managing and operating a Hilti Store while maximizing walk-in sales and smaller field accounts while simultaneously providing a high level of customer service (95% order fill rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand.
WHO IS HILTI?
Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store
Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
Reconcile opening, closing, and annual physical inventories for the Hilti Store
Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order
Additional duties as assigned
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