Job Description

Position Details

Position: Full-Time Hospital Security Guard / Patrol Officer

Sites: Richmond Hill Medical Hospital

Hours: 40 hrs

Pay Rate: $22.00-$24.00/hr

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Key Responsibilities

Conduct regular patrols of hospital grounds including entrances, exits, hallways, patient-care units, and parking areas.

Deliver exceptional customer service/concierge service by greeting and assisting patients, visitors, and staff with professionalism, empathy, and respect.

Monitor and control access to restricted areas, ensuring only authorized personnel are permitted.

Operate security cameras, surveillance, and alarm systems; escalate suspicious activity immediately.

Respond to emergencies including medical codes, fire alarms, Code Whites, and security threats.

Support healthcare staff during crisis interventions, patient-care situations, and evacuations.

De-escalate tense situations with tact, diplomacy, and professionalism.

Document incidents, daily activities, and investigations in accurate and detailed reports.

Collaborate with hospital staff, volunteers, and law enforcement when required.

Enforce hospital safety policies, emergency codes, and departmental procedures.

Demonstrate strong communication, interpersonal, and organizational skills in stressful situations.

Participate in hospital and Executek safety programs, training, and debriefings.

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Prerequisites

Valid Ontario Security Guard License

Valid First Aid & CPR - Level C (WSIB approved)

Minimum 2-3 years of professional security experience (hospital/healthcare strongly preferred)

Strong verbal and written communication skills; fluent in English

Physically fit and able to patrol/stand for extended periods

Previous experience in concierge service, customer service, or public-facing roles an asset

Proof of full COVID-19 vaccination (2 doses)

Immunization records: MMR, Varicella, and 2-step TB skin test

Clear Police & Criminal Background Check

Certifications in Use of Force (UOF) and Management of Aggressive Behaviour (MOAB)

o Applicants without these certifications may complete Executek-partnered training prior to onboarding. Training costs are covered with a 6-month commitment; however, the training itself is unpaid as it is a prerequisite.

Legally authorized to work in Canada

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How to Apply

Apply directly on Indeed with a current resume.

Interviews are by appointment only. No walk-ins accepted. Only qualified candidates will be contacted.

Job Type: Full-time

Pay: $22.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care
Work Location: In person

Expected start date: 2025-09-30