Job Description

Reports To: Membership Services Manager


Pay Grid: Level 1 - $16.50/hour


Department: HFA


Hours: Full time - 40hrs

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Our Culture:

YMCA of Southeastern Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you'll play an important part in building strong, thriving communities while positively impacting people's lives. Join our team at the Y, a place where everyone belongs -- including you!


Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.


We do the right thing.


We are caring, respectful, honest, and responsible in all that we do.


We put people first.


We believe in each other - honouring our strengths, diversity, perspectives, and passions.


We keep our promises.


We do what we say we will do.


We lead by example.


We are courageous, speaking with conviction and always willing to listen and collaborate.

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What qualifications are we looking for?

At the YMCA of Southeastern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.


The successful candidate will have the following:


Education/Certifications/Credentials/Professional Registration

Standard First Aid, CPR-Level C Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months YMCA Shift Lead training is an asset or willingness to obtain it


Knowledge & Skills

Proficient computer skills, MS Office suite an asset Strong sales and customer service experience Ability to act professionally in all situations, representing the YMCA according to it's core values Able to deal with difficult situations and complaints with confidence Excellent verbal and written communication, organization and time management skills
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What does this role look like at the YMCA of Southeastern Alberta?

Reporting to the Membership Services Supervisor, the HFA Worker is responsible for providing exceptional customer service to all people that access the YMCA facility while demonstrating the YMCA's core values. This role will provide support to every department within the HFA facility with the main duties being in the Membership department.


The Benefits to Joining our team:

Benefit Package after 3 months 2 weeks paid vacation after 3 months prorated based on start date 1 week of PTO after 3 months prorated based on start date Paid wellness days Paid Employment Anniversary Date, and Birthday Employee Assistance Program Free Health Plus Membership with 15% discount for family members 5% Matching Pension plan after 1 year of employment
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Please Apply:

With a cover letter, resume, and 3 professional references (email addresses and phone numbers) who can attest to your character and previous work and/or volunteer performance.


Please send application packages to:


Shantel Simmons, Membership Services Manager YMCA of Southeastern Alberta


150 Ash Ave, SE


[email protected]