Job Description

Location:

Sherwood Park, Alberta (in-office only)

Job Type:

Full-time, Permanent

Pay:

$17.50/hr

Shifts:

To be discussed during the interview

Benefits:

Health/dental plan and paid time off

Position Summary

As a

Helpdesk Support Technician

, you'll be the first point of contact for our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving, communicating with people, and learning new technology. You don't need prior experience in this field -- we'll provide full training and hands-on support. What matters most is your curiosity, attention to detail, and genuine desire to help others.

Key Responsibilities

Respond to inbound calls and assist clients with program inquiries and technical support. Learn to diagnose and troubleshoot basic hardware, software, and network issues. Provide accurate and friendly assistance while documenting all customer interactions. Schedule appointments, set up accounts, and update client information in the CRM system. Collaborate with teammates and managers to ensure one-call resolution whenever possible. Participate in hands-on training sessions to develop your technical and service skills. Contribute to a supportive, team-oriented environment focused on growth and learning.

Qualifications

Required

Applicants with bilingual proficiency in French and English (spoken and written) are preferred. Basic computer literacy and willingness to learn. High school diploma or equivalent. Must be able to pass a criminal background check. Reliable attendance and punctuality are essential.

Preferred

Previous experience in customer service or tech support is an asset but not required - we'll train you. Ability to follow step-by-step technical instructions.

Skills & Attributes

Eager to provide exceptional customer service & technical support. Friendly, professional, and dependable with a strong work ethic. Curiosity about troubleshooting and problem-solving. Strong multitasking and active listening skills. Adaptable and eager to learn new technologies
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

Dental care Life insurance On-site parking Paid time off
Application question(s):

Public transportation to the office is limited - do you have reliable transportation to the office each day?
Language:

English & French Fluently (preferred)
Work Location: In person