Education: Secondary (high) school graduation certificate
Experience: 1 to less than 7 months
or equivalent experience
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Supervision
1 to 2 people
Security and safety
Criminal record check
Screening questions
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently a student?
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Health benefits
Health care plan
Other benefits
Free parking available
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
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