Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week
• Education: College/CEGEP
• Experience: Will train
• or equivalent experience

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Evaluate and install computer hardware, networking software and operating system software Provide customer service Respond to requests for help and information from Website visitors and Website designers

Computer and technology knowledge

Device drivers Networking software Networking hardware Networking security Internet Servers Desktop applications Word processing software MS Office MS Windows TCP/IP

Security and safety

Bondable Criminal record check

Transportation/travel information

Valid driver\'s licence

Work conditions and physical capabilities

Fast-paced environment Work under pressure Attention to detail Sitting Combination of sitting, standing, walking Bending, crouching, kneeling

Own tools/equipment

Computer Internet access

Personal suitability

Accurate Client focus Excellent oral communication Excellent written communication Judgement Organized Team player Ability to multitask Time management

Screening questions

Are you available for shift or on-call work? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

Health benefits

Dental plan Health care plan Vision care benefits

Long term benefits

Group insurance benefits Life insurance Pension plan