Job Description

Position Overview

Calian is currently hiring a bilingual Help Desk Technician - IT to support our customer in Kingston, ON. This on-site role involves providing technical support for end-users and infrastructure, performing diagnostics and troubleshooting, and supporting IT systems in a Windows and/or Linux environment.



Location


Kingston, ON
Job Type


Full Time

Responsibilities

Provide first-level technical support to end-users via phone, email, and in-person Troubleshoot and resolve hardware, software, and network issues on PCs, servers, and switches Perform installation, configuration, and maintenance of IT hardware and software systems Support user account management including password resets, permissions, and access control Maintain documentation related to support tasks, configurations, and procedures Perform routine monitoring and maintenance of IT systems to ensure optimal performance Escalate complex issues to senior technical staff when necessary Assist in maintaining inventory of IT assets and ensuring up-to-date records Provide basic training and support to users on company IT systems and tools Participate in IT projects including deployments, upgrades, and migrations Ensure compliance with IT security protocols and practices Work closely with internal teams and client stakeholders to resolve service requests Other duties as assigned

Qualifications

Mandatory Technical Criteria (MTC)



MTC1



Must have a diploma or certification from a recognized training institution or post-secondary institution in Networking Administration, Computer Networking, or IT. Examples include (but are not limited to):


Microcomputer Engineering Technology Diploma Network and Internet Systems Specialist Diploma Network and Communications Technician Diploma Computer Networking and Technical Support Diploma

MTC2



Must possess one of the following certifications:


Microsoft Certified Professional (MCP) Red Hat Certified System Administrator (RHCSA) Red Hat Certified Engineer (RHCE) VMware Certified Professional (VCP)

MTC3



Must have demonstrated experience with configuration, management, and maintenance tasks for PCs, servers, and switches in Linux or Windows environments.

Additional Requirements

Must be able to obtain a Government Security Clearance at the Secret level

Security clearances

A security clearance and/or vulnerable sector screening might be required for this position. * Our recruiter will walk you through the security clearance requirementand process.