Job Description

Are you ready to join a team recognized as a Platinum Certified Canada's Best Managed Company and one of BC's Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
What we offer: $48.67-$53.91/hour (including pension, based on classification), comprehensive medical/dental coverage, and paid vacation as per the Collective Agreement.
Reporting directly to the Service Manager, the Red Seal Field Service Technician will be responsible for troubleshooting and overseeing repairs on a variety of equipment in a safe, effective, accurate and timely manner.
Key Responsibilities:

• Efficiently and effectively evaluate the working condition of, diagnose, assemble/disassemble, order parts for, and repair equipment.
• Utilize OEM diagnosis software and interface tools to repair Doosan Heavy Equipment, Tree Equipment, Bobcat excavators/loaders, Ecoverse, Universal and a variety of material handling OEM's or others as assigned by your supervisor or directed by the company.
• Work closely with the OEM Technical support group.
• Interpret work orders and technical manuals.
• Perform routine scheduled, planned maintenance services and safety inspections.
• Continually assess service task hazards and ensure work is performed safely, and to accepted standards.
• Road test equipment and check attachment operation as required.
• Make recommendations regarding the extent of repairs and suggest methods of improvement.
• Build and maintain customer relationships while at worksite and through Service Advisors.
• Complete detailed service reports, timecards, warranty documentation and other documentation.
• Ensure high levels of customer satisfaction through quality of repairs.
• Think logically and keep up with changes in technology.
• Employ workplace health and safety practices at all times.
• Protect all company assets while in use from damage or theft and complete regular service truck cleaning, organization and servicing.
• Be motivated and able to work in a challenging environment with minimal supervision.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Repair and maintenance of mechanical equipment as outlined above.
• Excellent diagnostic skills.
• Self-motivated and can work with minimal supervision.
• Superb customer service skills.
• Team Oriented.

Training, Education and Experience:

• Red Seal Certified Heavy Duty Technician or equivalent.
• Experience in Electrical systems and Electronic Controls.
• Experience in Diesel engine service, repair and overhaul.
• Thorough knowledge and experience trouble shooting and repairing of Hydraulic Componentry and Systems, Hydrostatic Drives, Automatic, Power shift and Standard Transmissions, and driveline componentry.
• Valid Driver's license with clean driver's abstract.
• Welding experience as asset.

Values:

• Build trust - with customers and each other.
• Be a team player - commit to working together to win.
• Be customer-focused - "wow" customers so they become raving fans.
• Support community - care for our people, our community and our planet.
• Deliver results - know what you need to do and get it done.

Working Conditions: The Field Service Technician is based out of the Abbotsford branch and works 40 hours on average per week Monday to Friday. Regular local travel to customer's sites and some travel to the US will be expected.
Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at .
Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.