Job Description

As a Service Manager, you will oversee the scheduling of Service Technician resources to fulfill customer needs, prioritizing safety, asset utilization, and cost efficiency. Your goal will be to ensure the technicians have the proper training and equipment to perform their duties safely. our success is measured by your ability to manage a skilled and safe technician team, create seamless customer service, abide by regulatory compliance, and strategic planning aligned with company objectives. Your success is measured by your ability to manage a skilled and safe technician team, create seamless customer service, abide by regulatory compliance, and strategic planning aligned with company objectives.

What We Offer:Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs. Paid Vacation - Plus an annual option to purchase additional vacation, too Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:Ensuring technicians are safely trained and equipped Addressing concerns for safety, effectiveness, and efficiency Developing personalized training plans for employees Managing recruitment, training, and performance Coordinating equipment assignments for optimal service and appearance Overseeing equipment servicing and appearance Analyzing data for productivity and cost efficiency Meeting customer requirements and resolving issues Upholding safety, regulatory compliance, and operational standards Managing budget, fleet planning, and cost benchmarks


Your Skills:Ability to multi-task and manage time effectively Strong decision making and negotiation skills Ability to work in a fast-paced environment Strong written and verbal communication skills Continuous improvement mindset


Your Experience:Post-secondary education in business or a related field, or equivalent experience 5+ years of experience in industry related management preferred
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's

created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.

Diversity is key to our success and inclusion is everyone's responsibility.Job Requirements - Work Experience
Operations
Job Requirements - Education
Diploma/High School Equivalent