Job Description

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Depuis plus de 40 ans, Calian resout les problemes les plus complexes du monde en associant les esprits les plus brillants a des technologies puissantes. Les solutions de Calian ont un impact mondial : des satellites dans l'espace qui nous connectent aux fermes qui nous nourrissent, des professionnels de la sante qui prennent soin de nous aux gouvernements, ecoles et entreprises qui ameliorent notre quotidien.

Apercu du poste

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Le gestionnaire de contrats est un membre essentiel de l'equipe des services de sante, responsable de soutenir tous les aspects lies a la livraison des exigences contractuelles en matiere de services de sante, sur des contrats de tailles et de complexites variees. Il coordonne et gere les operations contractuelles et les activites administratives, sous la direction du directeur des services de sante de Calian.



Job Type


Full Time

Le gestionnaire de contrats veille a ce que toutes les obligations contractuelles soient respectees, que les objectifs de satisfaction du personnel et des clients ainsi que les cibles financieres soient atteints. Son role est principalement tourne vers l'exterieur, axe sur la satisfaction des employes et des clients ainsi que sur la reussite financiere des projets. Il est entierement responsable de l'atteinte des indicateurs de performance contractuels.

Responsabilites

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Gestion des contrats

Assurer les elements suivants pour tous les contrats geres :


Satisfaction du personnel Satisfaction du client Marge brute (comparee aux objectifs fixes lors de l'attribution du contrat) Conformite contractuelle (y compris les accreditations des professionnels de sante) Retention des contrats (renouvellement) Croissance des contrats (revenus supplementaires au-dela de ceux prevus initialement)
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Soutien aux propositions

Promouvoir le renouvellement des contrats existants Reviser les propositions pour les contrats a gerer Participer aux reunions de tarification des propositions
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Soutien general

Contribution a l'equipe des services Participation aux previsions trimestrielles et au budget annuel Interaction avec les administrateurs de contrats et les services divisionnaires (RH/Paie, Finances, etc.) Identification d'opportunites commerciales au sein du contrat et de l'organisation cliente

Activites prevues (sans s'y limiter)

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Aider a determiner les exigences contractuelles pour le demarrage, la livraison et la cloture Reviser la documentation contractuelle (contrats, accreditations, formations) pour s'assurer de leur exactitude Gerer les budgets, flux de tresorerie, horaires, ressources humaines et relations clients Suivre l'avancement et la qualite du travail des professionnels de sante sur site Interagir directement avec le client et les professionnels de sante, et faciliter la communication avec les equipes de soutien de Calian Utiliser des outils de planification pour gerer les plans, budgets, depenses et rapports contractuels Suivre et resoudre les problemes lies aux lettres d'intention, propositions, changements d'employes, documents d'orientation, etc. Verifier, mettre a jour et approuver les feuilles de temps et factures des professionnels de sante selon la legislation provinciale applicable Informer le directeur des services de sante de l'etat d'avancement des contrats et des enjeux potentiels S'assurer que la facturation mensuelle est soumise avec exactitude Proposer des idees pour ameliorer les processus internes Collaborer de maniere positive avec les autres membres de l'equipe Repondre aux besoins des clients de maniere rapide et rentable Aider l'equipe de developpement des affaires a la redaction de propositions

Definitions

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Satisfaction du personnel : Veiller a ce que les employes soient satisfaits de leur emploi, de leur remuneration, avantages, gestion administrative, vacances, etc. Satisfaction du client : Etre l'interlocuteur principal du client (autorites techniques et contractuelles), developper une relation de confiance et s'assurer que les services fournis repondent aux attentes. + Visites ou appels mensuels recommandes
+ Minimum d'une visite par trimestre
Marge brute : Maintenir ou ameliorer la marge brute par rapport aux objectifs fixes Retention des contrats : Voir satisfaction du personnel et du client Croissance des contrats : Identifier et promouvoir les opportunites d'augmentation de revenus, et transmettre les opportunites a l'equipe de developpement des affaires

Conditions de travail

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Le gestionnaire de contrats travaille principalement dans les bureaux de Calian, sauf en cas de reunions ou de besoins specifiques sur site client. Des deplacements peuvent etre requis.

Qualifications

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Formation postsecondaire en sante ou en gestion Experience dans un environnement de soins de sante (atout) 3 a 5 ans d'experience pertinente en gestion de contrats ou en gestion de projets Maitrise des outils Microsoft Office, y compris Microsoft Project Solide comprehension financiere Bilinguisme francais/anglais requis Connaissance du secteur de la sante (atout)

For more than 40 years, Calian has been solving the world's most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools, and companies that make the world better every day.


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Position Overview

The Contract Manager is an integral member of the Health Services team responsible for assisting in all aspects of delivery to health service contract requirements on contracts of varying size and complexity. The Contract Manager is responsible for coordinating and managing contract operations and administrative activities, under the direction of Calian's Director, Health Services.



The Contract Manager is responsible for ensuring that all contractual obligations are fulfilled, that all workforce and customer satisfaction targets and contract fiscal targets on their respective contracts are met. The Contract Manager has primarily an outward facing role, centered on employee and customer satisfaction and project financial success. They have complete responsibility for the successful achievement of all contract metrics.


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Responsibilities

Contract Management:


Ensuring the following for all contracts that they manage: + Workforce Satisfaction
+ Customer Satisfaction
+ Gross Margin (compared to targets determined at contract award)
+ Contract Compliance (including Health Care Provider credentials)
+ Contract Retention (renewal)
+ Contract Growth (increased revenue beyond revenue at contract award)

Proposal Support: + Championing the renewal of an existing contract they manage
+ Reviewing proposals for contracts they will manage
+ Attending proposal pricing meetings for contracts they will manage
General Support + Contribution to the Service Line team
+ Contribution to quarterly forecasts and annual budget
+ Interact with Health Services Contract Administrators and Divisional Services (HR/Payroll, Finance, etc.) in order to facilitate information flow
+ Identification of business opportunities within the contract and within the client organisation

Anticipated (but not limited to) Activities + Assist with determination of contracts requirements for start-up, delivery and close-out.
+ Review contract documentation - i.e. contracts/credentials/training - to ensure documents are complete, accurate and up to date.
+ Responsible for managing budgets, cash flows, schedules, human resources and client relationships.
+ Track the progress and quality of work being performed on the client site by Health Care Providers.
+ Engage with the customer and Health Care Provider directly and facilitate the interface as required for the customer or Health Care Provider to Calian's Health Services team and Divisional Services business support units within the organization.
+ Use project scheduling and control tools to prepare and manage contract plans, budgets, expenditures and reporting and to conduct financial analysis.
+ Engage in issue follow-up, resolution and tracking of Letters of Intent, Request for Letters of Offers, Task Proposals, Employee Change Notices, Orientation packages, and Submittals and other required contract documentation.
+ Verify, update and approve Health Care Provider (HCP) timesheets and invoices in accordance with applicable provincial legislation and contract requirements.
+ Keep Calian's Director, Health Services informed of contract delivery status and issues that may impact client relations, customer and/or Health Care Provider satisfaction, and business performance.
+ Accountable to ensure monthly progress billing and invoices are submitted accurately for ongoing projects every month.
+ Seek out and communicate ideas for improving internal processes and procedures.
+ Collaborate with other members of the Health Services team in a positive, constructive, client- and business-centric manner.
+ Ensure clients' needs are met in a timely and cost-effective manner.
+ Assist the Business Development team with research, drafting and submitting proposals in response to the client's Request for Proposals documents.

Definitions:



Workforce Satisfaction: The Contract Manager is responsible for ensuring that the workforce for each of the contracts they manage are satisfied with their employment and the manner in which they are treated by Calian. This includes such things as compensation, benefits, administrative issues, retention, and vacation.



Customer Satisfaction: The Contract manager is the principle interface with customers including both technical and contract authorities. As such, the Contract Manager is responsible for the satisfaction of each customer that they manage with respect to the service provided by Calian. The Contract Manager is responsible for developing a working relationship with the customer in order to ensure that value is added by Calian in the conduct of the work and that the employees are meeting the requirements of the contract. A general rule of thumb to be used by the Contract Manager is as follows:


Monthly visits or phone calls A frequency of no less than one visit per quarter is recommended

Gross Margin: The Contract Manager is responsible for maintaining or improving the gross margin against determined targets at time of contract award.



Contract Retention: (see Workforce and Customer satisfaction)



Contract Growth: The Contract Manager is responsible for generating additional revenue on existing contracts. Where opportunities exist to increase the amount of work in a particular contract, it is the responsibility of the Contract Manager to champion the project and to involve the required resources. It is also the responsibility of the Contract Manager to flip/turnover any potential new business opportunities to the Business Development Team.



The Contract Manager will conduct their daily activities in Calian offices, unless required to attend client or business meetings or address issues on the client site or otherwise outside of the Calian office. Travel may be required.



The above description is intended to delineate the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


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Qualifications

Post-secondary education in a healthcare or business field Experience in a healthcare environment would be an asset 3 to 5 years of relevant contract administrative experience or Project Management function Proficient in Microsoft Office tools, including Microsoft Project Strong financial acumen Bilingual in French and English is required Familiarity with the health sector would be an asset

Location1: Montreal, QC



Location2: Quebec City, QC

How we hire

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Our approach
Experience and accommodations
CV and cover letter tips
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Our decision