Job Description

Ramudden Global North America (RGNA)

specializes in traffic management, safety infrastructure, and urban traffic solutions that prioritize safety, efficiency, and environmental responsibility. Through a network of various brands and businesses, we offer a wide range of services designed to enhance road safety, streamline traffic management, and support critical infrastructure projects. From cutting-edge safety solutions to expert-led traffic control, we provide the expertise and innovation needed to tackle complex challenges. We bring a holistic approach to traffic management, safety infrastructure, and urban mobility-- always prioritizing safety, efficiency, and environmental responsibility.

PLEASE NOTE - this role can be based in Stouffville, Hamilton or other GTA locations (TBD)

Job Summary

Reporting to the Manager, Health & Safety, the

Health Claims Specialist

will manage all aspects of workplace injury claims and related WSIB (Workplace Safety and Insurance Board) matters across Ontario. This role supports employees and management through the claims process while ensuring compliance, cost-effectiveness, and safe, sustainable return-to-work strategies. They will function as the internal subject matter expert on claims and accommodation, using data and insights to improve outcomes and strengthen safety culture.

Responsibilities

Manage and process WSIB claims from initial injury reporting through to resolution, including documentation, forms, and liaison with WSIB, medical providers, and employees. Serve as the primary contact for injured employees, ensuring clear, supportive, and timely communication throughout the claims process. Develop, monitor, and manage modified work and return-to-work programs in collaboration with employees, supervisors, and healthcare providers. Ensure compliance with the Ontario Human Rights Code, OHSA, WSIA, and privacy legislation (PHIPA) in all claims and accommodation efforts. Prepare and distribute regular reports on claim status, costs, durations, and trends, providing insights and recommendations to leadership for prevention and program improvement. Contribute to safety meetings and initiatives by sharing learnings from incidents and claims data. Support audits, ensuring claims records and processes meet regulatory and privacy requirements. Deliver training to supervisors and managers on injury reporting, claims, and RTW processes. Collaborate closely with site supervisors, Safety, and People & Culture teams to ensure timely and coordinated claims handling. Other duties as assigned.

Qualifications

Post-secondary education in Occupational Health & Safety, Business Administration, Human Resources, or a related field. 2+ years of demonstrated experience with return-to-work planning, accommodation, and modified duties. Strong knowledge of WSIB processes, OHSA, WSIA, employment and human rights legislation in Ontario. Excellent communication, interpersonal, and conflict-resolution skills with the ability to support both employees and management. Highly organized with strong attention to detail and the ability to manage multiple cases and priorities simultaneously. Proficient in Microsoft Office (Excel, Word, Outlook); experience with incident tracking software or HRIS is an asset. Certification in Disability Management, HR, or Health & Safety (e.g., CDMP, CHRL, CRSP) is an asset; candidates working toward certification are encouraged to apply. Ability to travel occasionally to sites across Ontario (approx. 10-25%).


We are a global leader in road safety infrastructure, made up of a diverse collection of successful business units all supporting the same goal - keeping road users safe. But our spirit isn't found in the diversity of our business units, it's found in the diversity of our people.



We believe that our greatest opportunity for continued success is fostered in the belief that every voice matters. Each one of us has a unique story and we promise to do our part to ensure that those stories are heard, seen, acknowledged, and supported.



We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.



We are committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Our goal is to foster an inclusive organizational culture.



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