Job Description

OverviewWe are looking for four Health Care Support Clerks to support injured workers and health care providers with financial services. If you enjoy providing assistance to stakeholders, have exceptional communication skills and want to contribute to seamless claims management and customer satisfaction, consider joining us for this temporary opportunity.This is a temporary 18-month opportunity.How you\'ll make a difference :You\xe2\x80\x99ll help protect the financial integrity of B.C.\xe2\x80\x99s workers\xe2\x80\x99 compensation system, ensuring we serve British Columbians now and in the future.Where you\'ll workWorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.This is a hybrid position where there will be a rotational in-office component.What you\'ll do

• Assist with expediting and investigating invoice items, reviewing conflicting information, and flagging invoices for detailed review of payee and claim information.
• Handles health care claims and compensation payment inquiries via phone and provide comprehensive information through utilizing the Claims Management System.
• Conducts invoice matching, resolves processing issues through outbound calls, and operates under the direction of Supervisors or Department Manager.
• Initiates expedited entitlement requests with the Health Benefits Unit
• Undertakes routine special projects as required or assigned, such as compiling statistical, budget, or other informational reports.
• Maintains and/or orders supplies and stationary, as required or requested.

Is this a good fit for you?We\xe2\x80\x99re looking for someone who can:

• Provide outstanding customer service
• Obtain and record information both orally and in writing
• Demonstrate attention to detail
• Efficiently handle a high volume of calls, prioritize tasks, and manage workload to meet deadlines and maintain productivity.
• Work effectively with internal resources, escalating issues as needed and collaborating to resolve complex problems in processed payments.

Your background and experience

• A minimum of Grade 12
• 18 - 27 months of related experience
• Use Microsoft Word proficiently

Important to knowWorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocolsWho we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsBeing part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you\'ll have access to services and benefits that can help you get the most out of work \xe2\x80\x94 and life.Learn more: Find out .Salary : $28.07/hourlyWant to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC