Job Description

Overview

Are you an individual with great administrative and customer-service skills? We're looking for three health care payment officer to join our Workers Travel Team, Health Benefits Unit and Payment Services team within the Health Care Operations department. In this role, you'll be calculating payments, therefore, sound math skills will be an asset to assist you with adjudicating and processing accounts for medical treatment expenses. Your exemplary communication skills and diplomacy are essential to ensure courteous, empathetic service when providing information and recommendations to injured workers and other connections.

These opportunities are approximately 18 months in length. At this time, this is a hybrid position where you will work primarily at home and be on-site at our Richmond office once per quarter or based on operational needs.

What you'll do

As a health care payment officer you will:

• Entitle and process health care benefits and travel arrangements for injured workers
• Process invoices and answer inquiries from health care providers, vendors, and workers
• Communicate with claimants, internal staff, physicians, hospitals, etc., to obtain or clarify payment information
• Authorize and process health care expenditures on a variety of payment systems

Is this a good fit for you?

We're looking for someone who can:

• Communicate in a persuasive, empathetic, respectful manner by listening and questioning for pertinent information
• Gather and analyze information, determine relevant facts, and apply established policy to make timely decisions
• Organize, prioritize, and multi-task in an environment that includes interruptions and changing priorities
• Clearly, concisely, and accurately explain complex information both verbally and in writing

Your experience and educational background:

• A minimum of grade 12 education (some post-secondary education is preferred)
• Recent work experience in an administrative or general office/business environment
• Experience working in a call center is an asset
• Type a minimum of 35 words per minute
• General working knowledge of Microsoft Excel

Application requirements:

Please send any additional application materials via email to by 4:30 p.m. on the closing date of the competition.

If you require an accommodation in the assessment process, please email the at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting salary of $27.09, plus 4% in lieu of vacation and 4% in lieu of benefits. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

Learn more about .

WorkSafeBC is an inclusive and accessible employer committed to employment equity objectives and invites applications from all qualified individuals. Only those under consideration will be contacted. If you're unsuccessful, please accept our appreciation for your interest.

If you're the successful applicant, we'll be making a conditional offer contingent upon you clearing a criminal record check under the . At the time of offer, you'll need to provide consent for a criminal record check. Once we receive clearance, we'll confirm your offer of employment.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.