Health Authority Solution Support Technical Lead


Workplace Tech and Services
Burnaby, BC


In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA\xe2\x80\x99s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Manager Workplace Technology and Services, the Health Authority (HA) Solution Support Technical Lead has direct responsibility for leading the design, development, implementation, project management, control and governance of strategies and integrated technical solutions for PHSA IMITS.


The HA Solution Support Technical Lead will lead the HA Solutions Support Team to fulfill their core responsibilities. It includes working with key stakeholders including Service Providers, IMITS technical teams, external technical teams and other Health Authority stakeholders to translate the Client\xe2\x80\x99s business requirements in designing integrated technical solutions for various initiatives and support the implementation of the desired solution in the clinical and business environment. The Lead will commit to and pursue continuous quality improvement according to Customer Service industry best practices.

What you\xe2\x80\x99ll do

• Supervise the HA Solution Support Team under the direction of the Manager Workplace Technology and Services including delegating tasks and providing direction to team members; monitoring performance; and managing conflicts
• Lead operational activities for the HA Solution Support Team and collaborate with various IMITS teams, Service Providers and external resources to ensure holistic end-to-end delivery of workplace technology services to the client. This includes conducting project and change management activities; developing and implementing plans; providing status reports to the Manager Workplace Technology and Services; chairing team meetings; recommending and monitoring budgets; and recommending annual goals and objectives for the area of responsibility ensuring consistency with department strategies, objectives, goals and plans
• Lead analysis, design, development, consultation, service planning, and implementation of integrated technical solutions working closely with business units, functional leads, IMTIS technical teams and external resources to fulfill client\xe2\x80\x99s business and clinical needs. Obtain final approval for the technical solution from the Manager Workplace Technology and Services
• Engage clients and maintain ongoing communication; provide issue resolution support; and manage client and stakeholder expectations under the direction of Manager Workplace Technology and Services
• Conduct research on markets and technology trends, and lead the development and maintenance of formalized solution and process documentation that add further insight and depth of knowledge to the solution area as well as other supporting documentation including but not limited to briefing notes, business cases, technical documentation, and technical diagrams
• Support the development and implementation of policies and standards related to technology architecture
• Participates in governance meetings, advisory groups, special task forums, and strategic planning sessions, providing independent strategic business and change management advice under the direction of Manager Workplace Technology and Services
• Perform other related duties as required

What you bring
Qualifications

• A level of education, training and experience equivalent to a Bachelor\xe2\x80\x99s degree in computer science or related discipline, and five (5) to seven (7) years of recent related experience with IT disciplines from a Client/server environment in a large, complex, multi-site organization.
• Prior experience in a supervisory capacity or lead role
• Good working knowledge of technical and networking architecture, systems analysis, security, server infrastructure, application development, testing, QA environment and other platforms for complex enterprise
• Experience in developing and implementing co-existence and migration strategies for introducing new workstation infrastructure technologies and developing and maintaining related process standards that are effective and relevant to an organization
• Example \xe2\x80\x93 test labs, Group Policies, role groups, mandatory/generic profiles, VPP folder, O/S architecture, Kiosks, Work-Stations-On-Wheels, ITIL fundamentals etc.
• Knowledge of and experience with emerging and transformational technologies including virtual environments (VDI and Citrix), cloud and managed services
• Experience in supporting implementation of strategies and / or technology roadmaps
• Estimating cost models and providing input into negotiation of hardware and software contracts
• Ability to comprehend the functions and capabilities of new technologies
• Ability to translate business needs to technical solution requirements
• Ability to apply multiple technical solutions to business problems
• Demonstrated initiative with the ability to drive towards goals and attain result
• Adept at fostering a team environment, and leading initiatives and project
• Demonstrated experience in collaborating with diverse stakeholders, focusing on clients, and working in a cross-functional environment
• Excellent demonstrated analytical and technical skills
• Excellent written and oral communication skills
• Physical ability to perform duties as required

Skills & Knowledge

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission\xe2\x80\x99s Calls to Action (2015), In Plain Sight (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety and Humility, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 166768E


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.


Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services


PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.


One of PHSA\xe2\x80\x99s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya\'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission\xe2\x80\x99s Calls to Action (2015), In Plain Sight (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca


Please note the internal job posting will no longer be accessible after the expiry date of June 7, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.