Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you\xe2\x80\x99ll be providing pertinent information to the customer on the products and services administered by the company as well as coordinating follow-up actions, all the while ensuring a superior level of customer service.

What does your typical shift look like?

• Providing assistance to customers, clients and providers from around the world;
• Act as a resource person for the patient, family members;
• Act as a resource person to medical facilities for policy benefits and coverage information;
• Responsible for pre-approving medical tests;
• Recording the interactions and transactions in the claims system.

What skills and training do you need?

• Excellent verbal and written communications skills in English; additional languages are an asset;
• Available evenings from 6pm \xe2\x80\x93 11pm, and one-in-two weekends, or less; at least 20 hours per week, minimum of 3hrs per shift;
• Ability to work efficiently with people in a fast-paced, team-based environment;
• Any customer-service experience is an asset;
• Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

We offer you

What does Global Excel offer you?

• Global Excel offers more than just a position, we offer a professional future with a competitive compensation including base salary, performance bonus and a competitive vacation package;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes as well as discounts at local businesses;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Global Excel