Job Description

Description :

The Role: Head of Product

As a senior leader, you\xe2\x80\x99re known for leading and operating with a thoughtful, collaborative approach. You\xe2\x80\x99re a relationship builder who works effectively with people at all levels. Setting up and working with cross-functional teams to develop solutions-oriented decisions and dynamic strategies is part of your expertise. Communicating potentially complex thoughts, ideas and material effectively to staff and stakeholders alike comes easily to you.

You can shift from big picture to detail effortlessly and use your planning and organizational skills to achieve multiple objectives in a logical sequence. Highly analytical, you\xe2\x80\x99re able to understand audiences, determine what resonates with them, and find resourceful ways to use the tools at your disposal to drive deeper customer loyalty and achieve business KPIs.

The Head of Product reports into the Chief External Relations Officer and is a strategic thinker that is responsible for the development of a roadmap, impact objectives, and the overall technology and business strategy. The role leads the product team and nurtures an entrepreneurial and member-driven performance culture throughout the entire function.

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you\xe2\x80\x99re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!

About the workplace

This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you\xe2\x80\x99ll be required to attend in-person activities or events.

About the role

• Develops a vision and sets the strategic direction of Vancity\xe2\x80\x99s product development function to align with member needs, business growth, impact objectives, and overall technology strategy.
• Oversees user acquisition, product development, and vendor partnerships for new business designs.
• Plans, develops, and establishes policies, procedures, and objectives in accordance with organization\xe2\x80\x99s objectives.
• Heads the entire Product team by building, mentoring and managing a high-performing product team, including product owners, and nurtures an entrepreneurial and member-driven performance culture throughout the entire function.
• Accountable for financial and digital product platforms working collaboratively with Information Technology Services (ITS) and key business stakeholders including Marketing, Finance, Enterprise Risk Management (ERM), Member Experience and Community Engagement (MECE), Legal, etc.
• Invests in quality assurance by setting up quality assurance teams, labs, and processes, and building management programs.
• Takes advantage of emerging market opportunities by defining product requirements, operational requirements, business and governance structure, and prioritize roadmaps, taking into account factors like feasibility, time, cost, and impact.
• Maintains multiple roadmaps for both financial and digital products in-line with Vancity\xe2\x80\x99s vision & strategy.
• Evaluates the product roadmap ensuring robust and rigorous prioritization and assures it is aligned with business and customer needs.
• Work cross-functionally with Finance, Marketing, ERM, Impact Strategy, ITS, MECE and other departments and areas.
• Collaborates with key stakeholders on the business development and customer teams to maximize the ROI of every potential product.
• Delivers new products through internal research and development and supplier partnerships.
• Drives scalable processes and innovation around the product development cycle.
• Manages product lifecycles from initial concept stage to end of product life phase.
• Develops the product development process utilizing agile scrum techniques that enable consistent performance improvements.
• Develops metrics and KPIs to measure the success products and identify areas for improvement.
• Monitors and analyzes performance metrics to determine product performance and identify risks.
• Develops budgets and forecasts and conducts risks analysis.
• Identifies, vets, and manages vendors as needed to accomplish project work.
• Develops database including account and prospect information to implement direct marketing campaigns.

You Have:

• 8+ years of experience in product management and/or product development, along with 5+ years of leadership and management skills with a proven track record delivering successful products and driving revenue growth as well as developing, mentoring and motivating a high-performing product team.
• A university degree, preferably in Marketing, Business, Computer Science, Engineering, Product Management.
• Knowledge of product strategy development, product initiative development, high-level product road-mapping, project management, and cross-team collaboration.
• Strong analytical skills, with the ability to define and track product metrics and KPIs that drive business growth.
• Visionary: Ability to think strategically and create a compelling product vision aligned with the company\'s long-term goals and market trends.
• Strong leadership skills, with excellent strategic thinking and problem-solving skills.
• Strong communication skills: Effective at articulating the product vision and strategy to stakeholders at all levels, including executives, cross-functional teams, and external partners.
• Proven ability to develop and maintain relationships with key stakeholders and partners.
• Strong understanding of product development processes and methodologies, and the ability to continuously improve them.
• Strong project management skills, with the ability to prioritize and execute multiple projects simultaneously.
• Strong understanding of go-to-market strategy and the ability to collaborate with cross-functional teams to deliver on it.

Salary Range: $177,200.00 - $266,000.00.

Posting Deadline: Posted Until Filled

We offer:

• We are the largest private-sector

in Canada and have been consistently recognized as one of the * Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs

• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows \xe2\x80\x94 to a maximum of six weeks per year \xe2\x80\x94 as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

At Vancity we\xe2\x80\x99re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience. As part of this commitment we are taking action to learn more about our applicants and ask that you complete a short and anonymous that will influence the design and execution of Vancity\xe2\x80\x99s overall DEI initiatives and programs, one of which aims to advance our commitment to become a financial force for change and build a fair world.\xe2\x80\x8b Please click this hyperlink to complete the . Your responses are collected anonymously and will never be linked to your job application.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.

Vancity