Job Description

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Are you actively looking for a new opportunity? Or just checking the market? Well\xe2\x80\xa6 you might just be in the right place to join our team.

The Head of Engineering, Services will work closely with the Chief Product & Technology Officer (CPTO) and the VP, Product, Services. This role is responsible for the product and infrastructure layers that enable our Retail & Hospitality groups to offer financial services as well as to serve merchants that require a combination of Retail & Hospitality functionality for their businesses to thrive. As a Head of Engineering, you have the highest level of responsibility with the Product & Technology (P&T) organization and thus are responsible for not only improving the engineering culture, but also outlining a vision & strategy that enables and inspires the team to do their best work through autonomy, accountability, and enablement in an inclusive environment. The expectation is that you will be a change agent, pushing your team and peers to make Lightspeed the highest performing organization possible. This will result in making a real and material impact for our customers, which represent merchants across the globe and the customers they serve.

This role will focus on finding and fixing the largest issues across Technology, including the approaches for prioritizing work across all teams, planning and tracking key deliverables, strategic planning internally and with partners, putting a system in place for measuring and optimizing success across all aspects of the business, optimizing communication for transparency and ownership, identifying and removing key roadblocks to team progress, and root-causing acute issues and turning them into tracked, actionable solutions.

Your key responsibilities:

• All shared layers below and above our Retail & Hospitality offerings, which focus on the unique needs of Retailers & Restaurateurs, which includes:

• Financial services, including payments processing, capital lending, trade financing, and future financial instruments
• The Golf Product
• New product lines
• Common modules to ensure we can build one and deploy many times, while best serving our customers across both Retail & Hospitality
• Building an organization that can outline a vision & path to a high uptime (3 nines), high performance distributed services architecture across our entire technical stack
• Identifying and solving repeated areas of inefficiencies and disruption in our technical stack, in process, and in our development cycle
• Building out a world class data engineering organization, including best practices for data storage, organization and processing for real time analysis across the company

Experience:

Bachelor\'s (Master\'s degree preferred) * 10+ years of experience running 100+ person engineering organizations

• Has managed for 2+ years in a world-class tech company of size 2000+ people
• Experience managing multiple global cross-functional teams or projects, and influencing management and stakeholders
• Past achievements where solid technical & architectural decisions have lead to proven successes

Capabilities

• Ability to lead small and large cross-functional, cross-cultural and virtual project teams
• Outstanding professional with strong relationship management and influencing skills
• Proven ability to change culture and ship disruptive and high quality products through experimentation and iteration
• Excellent business and commercial acuity
• Demonstrated qualitative and quantitative analytical skills
• Experience utilizing models for strategy development, planning, decision-making, and/or budgeting
• Experience with high sales velocity and SaaS business models
• Strong track record of project management, execution and delivery
• High attention to detail while being able to stay high level and strategic
• Strong strategic thinker able to consider \xe2\x80\x9cactual\xe2\x80\x9d and \xe2\x80\x9cfuture\xe2\x80\x9d state needs of the organization and impact of both internal and external factors
• Experience working in Financial Services a plus

What characteristics are we looking for?

• Ownership mentality with bias towards action - see an issue and own the solution from start to finish without being asked
• Pragmatic urgency (aka launch & iterate) - look for the path to get the 60-80% solution done as soon as possible and then iterate to optimize success
• First principles thinker - starts with stating key assumptions & builds to answer
• Structure thinker and communicator
• Ability to communicate complex answers briefly & simply
• Able to actively prioritize own work with few inputs
• Anchors themselves in objective & measurables metrics of success
• Upbeat, hardworking, flexible and proactive
• Originate/supply ideas and collaborate in their implementation
• Excellent organization skills and methodical whilst maintaining agility in a high-growth disruptor
• A proven talent scout with excellent interpersonal savvy
• Great under pressure with high degree of resilience and grit
• Conviction with ideas and preparedness to share opinions and advice
• Can naturally flex between leader and contributor
• Ability to build clarity in the ambiguity
• Strong command of technology tools, including but not limited to Google or Microsoft Office suite, Salesforce or other CRM systems, Jira and Confluence

What\'s in it for you?

• Join a fast-paced, high-growth company.
• Work on systems that handle billions of dollars in transactions for our merchants globally.
• Surround yourself with strong talent and enjoy continuous professional growth.
• Develop in a modern and proven technology stack.
• Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment.
• Development of very high traffic products, used at the global scale.
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family.

\xe2\x80\xa6 and enjoy a range of benefits that\'ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online platform and counseling & coaching services
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our .

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