Job Description

Head Golf Professional, Legends


Reporting to the Director, Golf Operations, the Head Golf Professional is responsible for managing the day-to-day Legends on the Niagara 45-hole golf operations. An integral part of the senior management team, the individual will promote an enthusiastic professional atmosphere focused on providing exceptional guest experiences through a visible leadership style. The Head Professional will play a key role in achieving the strategic business objectives within Golf Operations. Performs administrative duties related to managing and overseeing all internal golf departments. Ensures sound policies are understood, implemented and adhered to while maintaining a high level of customer service. Operates efficiently to meet or exceed the acceptable standards of the NPC management and Commission.


Niagara Parks offers a salary of $87,768.86 to $104,832.76 per annum for this position as well as a comprehensive benefit and defined benefit pension plan.


Applications for this position will be accepted until August 31, 2025.


QUALIFICATIONS


Education:


Class "A" Golf Professional Member of the PGA of Canada in good standing.
Extensive knowledge of golf operations and industry best practices with a passion to deliver outstanding guest service in a public environment.
Previous leadership experience with a strong understanding of the industry, tee sheet management, technology, tournaments, operations, events, retail, sales, marketing, golf academy, club fitting and customer support.
Effective leadership skills with a strong focus on accountability while mentoring and motivating employees.
Strong computer, business, administration and organizations skills, able to multitask based on shifting priorities.
Excellent verbal, communication and written skills with the ability to effectively address challenges related to operational matters and guest relations.
Must be able to work extended business hours based on the operational requirements of the business.


Experience:


A minimum of three years of managerial experience as a Head Professional or Associate in a leadership role with relevant communication and technical skills.


KEY ACTIVITIES


Supervision


Manages, supervises, and supports the golf department supervisors and employees to ensure policies and procedures meet the appropriate employee and customer service standards.
Works directly with staff to inspire and foster a positive and efficient work environment across the entire golf operations team, golf shop, event coordinator, golf academy, club fitting, guest services, practice facility and reservations.
Performs staff scheduling, monitoring of labour expenses, recruitment, coaching, training, performance management and completing annual performance evaluations.


Administrative


Manages the point of sale / reservation technology solution in collaboration with the supplier.
Provides training to employees and guests that have technical issues that require troubleshooting with POS system.
Set-up yearly tee sheets and rate updates for all NPC Golf point of sale systems and 3rd party online booking portals
Ensures internal policies and practices are followed for golf-related business working with other departments across The Niagara Parks Commission, Health & Safety, Procurement, Revenue Office, Marketing, Information / Technology, Engineering, etc.
Manage, track, implement, the All-Access golf programs.
Formulates and implements programs related to tournament events and group bookings
Assists the Director of Golf with strategic planning initiatives, partnerships, research, stays relevant with the latest industry trends and technologies.
Provides input with the annual operating budget, monthly reconciliation and Capital planning.
Prepares drafts or updates for Golf Department policies, procedures and other related information as directed and reviewed by the Director of Golf for approval.
Participates in departmental meetings to evaluate operational issues, provides input and makes recommendations to promote continuous improvement.
Procures golf shop retail inventory, shop layout, merchandising, coordinates retail merchandise inventory audits, monitors stock levels, prepares reports and analysis of merchandise sales, makes recommendations.
Manages and records daily sales and conducts reconciliation procedures with established polices in collaboration with the NPC Revenue Department.
Revenue Office point of contact for all NPC Golf courses; assists and implements accounting requirements along with reporting and support.


Sales and Marketing


Collaborates with the senior team to develop marketing initiatives to maximize revenue and through yield management practices
Ensures all terms and conditions in the golf event contracts are communicated and implemented.
Provide direct sales and marketing for the Golf Department including online inquiries and call-in quotes; previous events, prospects and contacts event leads to promote future use of the facility maintains current customer client base from all tournament groups.
Assists NPC Sales and Marketing Department to attract new events; negotiates rates and incentives in accordance with approved recommendations.
Supports and maintains the NPC Golf mobile App for Niagara Parks Golf including push notifications to customers for current news, upcoming specials and promotions.
Assists the Marketing Department with research and development of the NPC Golf website including yearly changes to rates and facility information, rates cards, signage, online updates and monthly customer database communications.
Updates the NPC Golf Facebook pages; promotions; announcements; hours of operation; photos.
Operational


Maintains sound professional communication with guests, management, employees and suppliers.
Works closely with Accounts Receivable to cross-reference and approve invoices.
Assist with implementing grow-the-game initiatives and junior programs.
Provides professional advice on club fitting and merchandise selection.
Provides and maintains overall customer service satisfaction and cross-promotes other Niagara Parks properties.
Ensures the general housekeeping standards of the golf shops are maintained daily.
Assists with Culinary Services function meetings related to area of responsibility.
Attend internal/external meetings to represent the department or NPC as required by the Director, Golf Operations.


Performs other related duties


Provides daily hands-on support as required for all golf operations including: processing transactions, answering customer inquiries, assisting with guest services functions, etc.;
Assists with a variety of other Golf Department duties as required;
As assigned.


The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s.15(1). We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability - related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at 905.295.4377 ext. 0 or by e-mail at employment@niagaraparks.com