Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 to 44 hours per week Education: Experience:

Education

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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Work setting

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Financial technology (FinTech) Help desk Private company, corporation or industry Financial technology Office building Private sector On-site customer service

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Administer contracts for the provision of supplies and services Set up and dismantle equipment Set up and make adjustments to printing machines Set up and monitor, or arrange for the setting up and monitoring of multi-media equipment Order supplies and maintain inventory Maintain equipment Organize and maintain inventory Label, prepare and transfer information files according to established records management life-cycle procedures and schedules Arrange for shipping documentation and the tracking and tracing of goods in transit Service equipment Install equipment

Supervision

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No supervision responsibility

Certificates, licences, memberships, and courses

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Information technology infrastructure library (ITIL) Certification Microsoft certified IT professional (MCITP) Microsoft certified professional (MCP) Microsoft certified technology specialist (MCTS) Certified Computing Professional (CCP)

Computer and technology knowledge

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Device drivers Servers Security software Multimedia software Word processing software Mail server software Programming software Quick Books MS Active Directory MS Office MS Windows SharePoint Spreadsheet Wireless networks Inventory control software Monitoring and tracking software Specialized hardware development

Area of work experience

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Quality assurance or control

Parts specialization

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Hardware

Security and safety

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Enhanced reliability security clearance Criminal record check

Transportation/travel information

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Own transportation Travel expenses not paid by employer

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Manual dexterity Attention to detail Ability to distinguish between colours Sound discrimination Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Dependability Hardworking Integrity

Screening questions

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Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Experience

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2 years to less than 3 years

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Bonus Group insurance benefits Life insurance Pension plan Registered Retirement Savings Plan (RRSP)

Long term benefits

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Maternity and parental benefits Tax-Free Savings Account (TFSA)

Other benefits

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On-site amenities Other benefits Paid time off (volunteering or personal days) Team building opportunities Travel insurance Wellness program

Support for persons with disabilities

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Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

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Participates in a government or community program or initiative that supports newcomers and/or refugees Does not require Canadian work experience

Support for youths

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Participates in a government or community program or initiative that supports youth employment Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

Supports for visible minorities

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Participates in a government or community program or initiative that supports members of visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) Offers mentorship programs that pair members of visible minorities with experienced employees * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities