Guest Services Supervisor

Vancouver, BC, CA, Canada

Job Description

Hotel: Hotel BLU



Position: Guest Services Supervisor





As member of Hotel BLU Vancouver Front Office team, the Guest Services Supervisor(GSS) plays a key role in attending to the immediate needs of each guest, prior their arrival at the hotel, during their stay and through to their final departure. In addition the GSS will act as the immediate assistant to the Guest Services Manager and in such role, he/she/they will provide operational and training support in all aspects of the Front Office operation.

Daily organization, monitor and control of the activities of the Front Desk Agents

Ensures completion of all necessary forms and documentation throughout the shifts

Ensures friendly and professional service is offered to all incoming, in-house and departing guests

Ensures guests needs are fulfilled and their stay is as pleasurable as possible

Assists with resolution of guests problems and complaints as needed

Works in a team environment toward a common goal of proving the highest guest satisfaction. Staying true to Hotel BLU company values

Assists the Guest Services Manager when required, in areas such as: Revenue Management; Customer Relationship Management; Staff Management; Communication; Cash Management

Qualifications



Positive, professional, " can do " attitude, being a team player is a must

Effective decision making to ensure operational integrity and safety

Being able to " Take Ownership of the situation/task " at hand

Demonstrate ability to work with maximum accuracy, maintaining a keen sense of urgency at all times

Opera experience is an asset

Being able to work and be flexible with other duties as assigned

Knowledge of Vancouver is required as this position requires assisting guests with attractions, restaurants, city tours and transportation needs as well as special requests

Excellent ability to communicate clearly, concisely, and openly in all interactions

Qualification Standards



Experience:

Minimum of 2 year previous experience in a similar capacity, preferably in a luxury to ultra-luxury hotel environment. Minimum of three years of hospitality industry experience.

Visa Requirements:

Proof of eligibility to work in Canada is required.

Job Types: Full-time, Permanent

Pay: $24.00 per hour

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality Leadership: 2 years (preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD2849086
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Vancouver, BC, CA, Canada
  • Education
    Not mentioned