Job Description

Love animals? Passionate about people? Looking to grow your career in a dynamic, supportive team environment?

Woodley Acres Pet Resort is hiring a

Guest Services Receptionist

-- a customer-focused, detail-loving team player who thrives in a fast-paced, pet-friendly workplace.

What You'll Do

As a Guest Services Receptionist, you'll be the first friendly face (and voice!) that clients interact with. You'll play a vital role in helping both people and pets have the best possible experience with us. Your day will include a mix of customer service, admin coordination, pet check-ins, and retail support.

Key Responsibilities

Client Service & Communication

Greet every client and pet with warmth and professionalism Answer phones, emails, and in-person inquiries promptly and helpfully Learn client and pet names and create memorable service experiences Give tours of our facility to potential customers Address client concerns and support issue resolution in a professional way

Reservations & Billing

Book appointments and enter client details into our point-of-sale system Process payments, invoices, and track pending bills Balance the till daily

Pet Check-in & Out

Ensure all care instructions, services, and pet needs are clearly documented Coordinate with staff on grooming, daycare, lodging, and training services Confirm vaccinations and paperwork are complete and up to date

Retail & Inventory

Assist with sales of pet products and services Keep retail displays neat, stocked, and engaging Track and input inventory into our system

Admin Support & Projects

Prepare reports, paperwork, and client files Help with client communications and promotional material Support management with data entry, inventory tracking, and small projects Maintain cleanliness and organization of reception and front-of-house areas

What We're Looking For

High school graduate preferred 2+ years in customer service, retail, or receptionist roles Friendly, proactive, and professional communicator (written & verbal) Strong computer and typing skills (POS experience a plus) Great with multitasking and detail-oriented under pressure Team player with a flexible schedule --

available for a mix of early (7:30 AM), mid-day, evening (until 7 PM), and occasional split shifts

Comfortable with pets of all sizes and energy levels Able to lift up to 35 lbs and stay on your feet during shifts

Equipment You'll Use

Personal computer, POS system, 2-way radio Telephone, calculator, printer Vacuum cleaner and cleaning supplies

Perks & Expectations

Supportive, pet-loving team culture Room for growth and learning PACCC Certification expected within first 18 months (we'll help you get there!) Make a real difference in the lives of pets and their people

Ready to Join the Pack?

If you're passionate about animals, love working with people, and want to be part of a team that truly cares, we'd love to hear from you. Apply today and start your journey with Woodley Acres Pet Resort!

Job Types: Full-time, Part-time, Permanent

Pay: $15.00-$19.00 per hour

Expected hours: 40 per week

Additional pay:

Overtime pay Tips
Benefits:

Company events Dental care Extended health care On-site parking Store discount Vision care Wellness program
Schedule:

Day shift Evening shift Holidays Monday to Friday Weekends as needed
Ability to commute/relocate:

Indian Head, SK: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 2 years (required)
Work Location: In person

Expected start date: 2025-08-05